Deep Enrich
Ellena Gowlett
Customer Service Assistant
969 followers
London, England, United Kingdom
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About me
Staff Experience Designer at Sainsbury's
Education
Tile Hill Wood School and Language College
2007 - 2014GCSE’s and A-Levels
Sheffield Hallam University
2014 - 2018Accounting and Finance First Class Honours
Experience
Waitrose & Partners
Aug 2012 - Sept 2014Customer Service AssistantWaitrose & Partners
Mar 2016 - Jun 2016Customer Service Assistant
GE
Jul 2016 - Jul 2017Global Operations Intern
Compass Group
Aug 2017 - Apr 2018Waitress
University of Warwick
Aug 2017 - Aug 2017Clearing Hotline Assistant
IBM iX
Jun 2018 - Mar 2024Addressed complex challenges on a global scale, partnering with enterprise-scale clients across diverse industries to drive digital innovation in their products and services.
Experience Design Lead
Jan 2023 - Mar 2024Senior Experience Design Consultant
Oct 2020 - Jan 2023Experience Design Consultant
Jun 2018 - Oct 2020
Sainsbury's
Mar 2024 - nowStaff Experience DesignerIn-store Customer Experience
Licenses & Certifications
- View certificate
Enterprise Design Thinking Co-Creator
IBMOct 2019
- View certificate
Enterprise Design Thinking Practitioner
IBMAug 2018 - View certificate
.webp)
How To Be More Efficient With Product Research
Interaction Design Foundation (IxDF)May 2021 - View certificate
Retail Industry Foundations
IBMSept 2018 - View certificate
Human Biases: A Practical Guide For Designers
Interaction Design Foundation (IxDF)Jul 2021 - View certificate
Top 10 Things Designers Need to Know About People
The Interaction Design FoundationMay 2022 - View certificate
IBM Agile Explorer
IBMAug 2018 - View certificate
IBM Mentor
IBMSept 2021 - View certificate
UX Certification
Nielsen Norman GroupNov 2022 - View certificate
Retail Insights and Solutions (Silver)
IBMMay 2022
Volunteer Experience
Orphanage Volunteer
Issued by Peru on Jul 2013
Associated with Ellena GowlettPlacement Rep
Issued by Sheffield Hallam University on Sept 2017Associated with Ellena Gowlett
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