Taylour Smith

Experience

• 

  NCAA

  Aug 2010 - Jul 2011

  Southwestern Athletic Conference National SAAC Representative

  -Served as a student-athlete liaison between the happenings on campus, conference and national levels-Coordinated activities at a leadership forum to engage student-athletes to take action on their own campuses-Promoted the importance of student athlete well-being in conjunction with a team of 31 other National SAAC leaders from different Division I campuses -Represented the entire Southwestern Athletic Conference in a positive way -Educated other student athletes on ways to get their student-athlete voice heard Show less

• 

  Nike

  Jun 2011 - Aug 2011

  EKIN Intern

  -Partnered and supported the H2C planning team-Assisted in market travel with Portland EKIN to gain knowledge and understanding of the EKIN position-Identified Market Place Transform doors with key strategic accounts to ensure that they are represented and highlighted on the EKIN territory account logs-USOS Huntington Beach, CA- Provide support in all phases of the EKIN activation

• 

  Nordstrom

  Sept 2011 - Apr 2017

  -Increase usage of new Mobile POS system by using motivational tools to continue to inspire the team to use-Communicate with the buyer and regional merchandiser to ensure we are keeping proper inventory of the right products-Prepare weekly schedules for a team of 20 employees to ensure we have enough floor coverage to maintain our high standards of customer service-Delegate daily stock assignments for the team to complete in order to maximize our inventory control efforts-Develop different strategies and contests to motivate the team to increase their sales and build their personal trade Show less

  • Department Manager Active|Swim|Legwear

    Nov 2016 - Apr 2017

  • Assistant Manager Salon/Designer shoes

    Apr 2015 - Nov 2016

  • Assistant Manager Women's Shoes

    May 2013 - Apr 2015

  • BP Shoes Sales Associate

    Sept 2011 - May 2013
• 

  ALine media public relations

  Oct 2012 - Mar 2013

  Fashion PR Intern

  -Utilized fashion GPS on a daily basis to ensure inventory samples are being checked in and out properly-Assisted stylists with pulls from our showroom for various events such as photo shoots, red carpet events, and editorial spreads-Assisted publicists as directed, including answering phone calls, shipping packages on time, and research projects-Created contact lists of publicists and editors using IMDB Pro and MyMediaInfo for publicist outreach efforts

• 

  LAGRANT COMMUNICATIONS

  Jul 2014 - Oct 2014

  Public Relations Intern

  -Developed strategy for community outreach to local organizations that generated over $10,000 in sales using our promo code "Trip" for Broadway play "Trip to Bountiful"-Pitched Press releases to media that received placement in local newspapers, social media sites, and calendar postings.-Wrote press releases for upcoming art exhibits taking place at the California African American Museum which received placement in regional newspapers and social media-Utilized the software Cision to create outreach lists in order to gain the best contacts for potential interviews with CEO of Carnival Cruise Lines and other various clients Show less

• 

  Dolce Vita Footwear

  Apr 2017 - Oct 2017

  Brand Specialist

  •Analyzed current market trends in womens and kids footwear and reported information to design, marketing, and management teams• Responsible for representation for major accounts in the entire Southeast region including GA, FL, TN, NC, and TX• Created a monthly schedule to ensure that our top accounts get attention and brand promotion• Conducted contests and brand awareness at our top accounts to promote our brand and increase sales

• 

  Southwest Airlines

  Jan 2018 - now

  •Screen candidates for appropriateness of skills, experience and knowledge by reviewing resumes, facilitating phone interviews, and conducting reference checks in order to evaluate skill level in relation to position requirements.•Update and track applicant progress through system by ensuring information is regularly documented throughout each phase of the process including thorough notes and utilizing multiple systems at a time. (ie: Workday, Phenom, and iCIMS)•Serve as the first point of contact for candidates throughout the recruiting life cycle by ensuring regular communication, providing progress updates, offering guidance, analyzing reports, and responding to questions in order to ensure job requirements and expectations are clearly understood.•Identify business hiring needs by partnering with the hiring Manager and key stakeholders in order to develop and execute solutions to satisfy talent needs.•Lead requisitions while working with a team to meet or exceed goals for hiring targets Show less •Confidently provided solutions for all escalated issues involving flights, promotions, and Rapid Rewards card holders• Met daily metrics and goals by efficiently handling each problem to completion• Managed working multiple systems at a time to effectively assist each customer in a timely manner• Entrusted with handling of double escalated situations as well as special projects assigned by department leads• Knowledge of work systems used, unique to Southwest to complete daily tasks such as ARD, RefundPro, CIRRUS, C360, and TLC• Mentor new hires and provide them with the tools needed to besuccessful in their role Show less

  • Associate Recruiter

    Apr 2022 - now

  • Customer Service Specialist

    Jan 2018 - Apr 2022