Vishnukant Gupta

Experience

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  Mahindra & Mahindra Ltd., FES, Swaraj Division

  Nov 2014 - Jan 2017

  Service Executive

  • Implemented strategies to improve NPS scores in critical dealerships like Chhatarpur and Tikamgarh.• Collaborated with team members to enhance employee satisfaction and productivity.• Conducted market research to identify opportunities for growth and development.• Streamlined processes to optimize efficiency and customer service.

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  John Deere India Pvt. Ltd. (JDTCI)

  Jan 2017 - Dec 2017

  Customer Service Representative

  • Managed 5 dealers in Patna for John Deere, focusing on network expansion and dealer profitability.• Provided customer complaints support to ensure high satisfaction levels.• Collaborated with internal teams to streamline processes and improve customer service efficiency.

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  TAFE - Tractors and Farm Equipment Limited

  Dec 2017 - Jun 2018

  Territory Manager

  • Managed the Chambal territory for customer experience and dealer business, driving customer retention for TAFE - Tractors and Farm Equipment Limited.• Utilized engineering expertise to enhance operations and ensure customer satisfaction in Gwalior, Madhya Pradesh.

• 

  Hero MotoCorp

  Jul 2018 - Aug 2023

  Deputy Manager

  • Managed service-related customer complaints and dealer business profitability at Hero MotoCorp in Bhopal.• Implemented strategies to enhance customer retention and ensure high-quality service delivery.• Successfully increased dealer business profitability by X% through effective customer relationship management.

• 

  Hyundai Motor India Ltd.

  Aug 2023 - now

  Area Services Manager

  • Managed after sales loops to enhance customer satisfaction, product performance, and boost brand name with partner profitability.• Analyzed new networks and initiatives to adapt to changing market demands and improve day-to-day service experience.• Achieved increased retention and CSI score, leading to improved customer loyalty and brand reputation.