Mina Nagy

Experience

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  Metal tube

  Aug 2012 - Jun 2013

  IT Technical support

  -installing and configuring computer hardware operating systems and applications .-troubleshooting system problems and diagnosing and solving hardware or software issues .

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  TE data

  Aug 2013 - Jun 2014

  Technical contact center specialist

  I was Technical support specialist who handle customers' technical issue in ADSL ,network problems and Solve it .

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  Samcrete Engineers and Contractors

  May 2015 - now

  Senior Information Technology Specialist

  installing and configuring computer hardware operating systems and applicationsmonitoring and maintaining computer systems and networkstalking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issuestroubleshooting system and network problems and diagnosing and solving hardware or software faultsreplacing parts as requiredproviding support, including procedural documentation and relevant reportsfollowing diagrams and written instructions to repair a fault or set up a systemsupporting the roll-out of new applicationssetting up new users' accounts and profiles and dealing with password issuesresponding within agreed time limits to call-outsprioritising and managing many open cases at one timerapidly establishing a good working relationship with customers and other professionals, such as software developerstesting and evaluating new technology Show less