Parth Patel

Experience

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  Honest Restaurant

  May 2021 - Apr 2023

  Food Counter Clerk

  Onboarded & delivered exceptional client service to 200 customers per shift during peak times.• Memorized over 100+ different menu items and helped guide guests to their ideal dining experience. Received the highest tips among all servers in 2021.• Managed the POS & CRM system and entered 50+ orders per hour with zero errors. Helped train 10+ new staff to use the technical systems.• Kept server areas clean and stocked to increase efficiency while working tables.

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  Concentrix

  Oct 2022 - now

  Technical Service Representative

  Prepared product performance reports by collecting data on customer feedback and reported failure rates.• Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.• Responded to customer inquiries and provided technical assistance over phone and in person.• Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.• Answered product and service questions, suggesting other offerings to attract potential customers.• Patched software and installed new versions to eliminate security problems and protect data.• Familiar with IOS/ macOS, or comparable technology. Show less