Alexandra Gabor

Experience

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  Toluna

  Feb 2015 - Jan 2018

  Project Manager

  As a Project Manager at Toluna in Timis County, Romania, I played a pivotal role in successfully managing fieldwork for high-profile projects. During my three-year tenure, I demonstrated exceptional skills in handling various aspects of project execution. Key responsibilities included:*Developing and implementing effective sampling plans to ensure the delivery of high-quality samples.*Collaborating closely with both external and internal clients to understand their specific needs, providing expert advice on methodologies and solutions tailored to each country where projects were conducted.*Assessing project feasibilities and confirming their viability, taking into account factors such as resources, timelines, and budget constraints.*Collaborating with internal stakeholders to design effective strategies and establish realistic timelines for project execution.*Taking ownership of project progress and monitoring internal metrics to ensure adherence to project milestones and objectives.*Regularly communicating project updates and milestones to internal teams, fostering a collaborative and informed work environment.*Proactively assessing and communicating potential risks and issues that could impact project success, ensuring timely mitigation strategies were in place.*Actively participating in risk assessment and management processes, working closely with teams to minimize project disruptions.*Employing strong organizational and communication skills to maintain effective project documentation, ensuring smooth information flow and knowledge sharing within the organization.Throughout my tenure, I consistently delivered successful projects, meeting client expectations, and achieving desired outcomes. Show less

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  Lingo24

  Jan 2018 - Nov 2018

  Project Manager

  I was in charge of successfully overseeing more than 20 projects in various stages on a daily basis. My responsibilities began with the initial quoting stage, where I would gather requirements from clients and analyze the feasibility of the project, followed by supplier selection, assigning tasks to team members, and monitoring progress throughout the course of the project.I made sure to maintain clear communication channels between all stakeholders, including clients, internal teams, and external suppliers, to ensure smooth project delivery. During the project lifecycle, I closely monitored budget and timelines, and implemented mitigation strategies when necessary to avoid project delays or scope creep. Finally, I was responsible for delivering the final product to clients and ensuring their satisfaction.Overall, I successfully managed and delivered projects within the expected timeline, budget, and quality standards, while maintaining strong relationships with clients and team members. Show less

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  Atos

  Dec 2018 - Jan 2021

  As the Linux and MySQL Tower Service Manager at Atos, I played a crucial role in ensuring seamless service delivery and customer satisfaction. Key responsibilities during my tenure included:*Acting as the primary interface between Delivery Teams, the Customer, and the Service Delivery Manager, effectively managing communication and fostering strong relationships.*Implementing relevant policies and standards, ensuring compliance with security policies and industry regulations.*Safeguarding the successful execution of operational tasks throughout the contract lifecycle.Attending service reviews and taking appropriate actions to address any issues or concerns.*Supporting limited up-selling opportunities within the designated scope, contributing to business growth.*Developing a deep understanding of the customer's organization, contract content, business context, and priorities.*Serving as the first level of escalation for technical teams, providing guidance and resolution for all services within the tower.*Coordinating delivery teams using the Top of Stack principle, facilitating cross-tower engagement when necessary.*Ensuring the application and adherence to Atos Standard Management Model processes for the services in scope.*Evaluating and managing customers' requests, ensuring timely and effective resolution.*Driving and ensuring the completion of Service Acceptance, technical validation, and handover processes for new scope.*Preparing and coordinating change implementations for both Linux and MySQL teams, ensuring the involvement of all necessary teams and adherence to established processes (e.g., security patches, OS upgrades, OS updates, OS migrations, IP switch, database upgrades/updates, etc.).During my time as the Linux and MySQL Tower Service Manager, I demonstrated exceptional skills in service delivery, stakeholder management, and process adherence. Show less As the Unix Team Manager, I led a high-performing team and played a pivotal role in driving operational excellence and stakeholder satisfaction. Key responsibilities during my tenure included:*Guiding team members by monitoring and reporting on work progress, providing advice on best practices and effective working methods.*Setting both team and individual objectives and closely monitoring results to ensure achievement of goals.*Organizing and driving the recruitment process to build a skilled and cohesive team aligned with business requirements.*Nurturing healthy team relationships by effectively managing conflicts and escalations, fostering a collaborative work environment.*Building and maintaining strong business relationships with stakeholders, including customers, end-users, peers, and management.*Recommending process improvements to drive continuous improvement and optimize service delivery.*Actively participating in daily huddles to maintain operational awareness and contribute to problem-solving initiatives.*Acting as the first point of contact for HR and service-related queries, providing timely and accurate support.*Conducting regular assessments of the team members, evaluating operational efficiency and identifying areas for improvement.*Collaborating with stakeholders to address any performance gaps and implement appropriate corrective actions.During my tenure as the Unix Team Manager, I demonstrated exceptional leadership skills, fostering a productive and collaborative team environment Show less As a Process Analyst within the Unix Team, I played a crucial role in driving process efficiency and service quality. Key responsibilities during my tenure included:*Monitoring the implementation status of processes and identifying areas for continuous improvement in existing and new operations processes.*Assisting in the production of high-quality reports and actively participating in meetings to present quality results, improvement actions, and escalate risks and issues.*Assessing work practices, processes, and tools, conducting regular checks to drive continuous improvement in service quality.*Performing quality evaluations of the Operations' services, ensuring adherence to established standards.*Analyzing incident tickets based on the summary and root cause, identifying solutions to increase ZIP percentage and reduce waste.*Participating in weekly meetings with technical leaders and resource managers to review KPI reports, present ongoing topics, and provide insights from previous report analysis.*Enhancing self-knowledge and implementing LEAN and ITIL principles in team activities, promoting efficient and standardized processes.*Monitoring the resolution progress of all tickets, ensuring timely actions and adherence to agreed SLAs.*Investigating escalated tickets, identifying underlying causes, and preparing appropriate actions for effective management, while ensuring clear justifications are provided.*Tracking and improving the end-to-end change process, ensuring smooth transitions and minimizing disruptions.*Proactively checking for new incidents, changes, and problems in ticketing tools, clarifying issues with technicians, and providing guidance on necessary actions.As a dedicated Process Analyst, I consistently contributed to enhancing operational efficiency, service quality, and customer satisfaction. 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  • Linux and MySQL Tower Service Manager

    Aug 2020 - Jan 2021

  • Unix Team Manager

    Oct 2019 - Aug 2020

  • Process Analyst Unix Team

    Dec 2018 - Jul 2020
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  Infosys Consulting

  Feb 2021 - Jul 2022

  End User Computing Lead

  During the project transition phase, I played a pivotal role in ensuring seamless knowledge transfer from our new client. Key responsibilities included:*Moderating and coordinating multiple knowledge transfer sessions, facilitating effective knowledge sharing between our team and the client.*Coordinating the team in preparing for knowledge transfer sessions and overseeing end-to-end documentation creation for the region under my responsibility.*Creating a daily knowledge transfer schedule for our team of approximately 20 members, ensuring optimal attendance and knowledge dissemination.*Developing comprehensive guidelines for the team, outlining agent responsibilities, session agendas, moderator best practices, and strategies for successful knowledge transfer.On a daily basis, I successfully managed the following responsibilities:*Overseeing all activities within the team, ensuring alignment with project objectives and timely execution.*Effectively distributing information to team members and stakeholders, maintaining open lines of communication.*Organizing and driving the recruitment process to build a highly skilled team in line with project requirements.*Setting individual objectives for team members and monitoring their progress, providing necessary support and guidance.*Nurturing healthy team relationships, managing conflicts, and handling escalations in a proactive and constructive manner.My tenure as an End User Computing Lead was characterized by a strong focus on knowledge transfer, efficient team management, and fostering a collaborative work environment. Show less

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  Accesa.eu

  Jul 2022 - now

  Project Delivery Manager - Scrum Master

  *Provide transparent updates on team progress, ensuring stakeholders are informed and aligned with project goals.*Establish and maintain a sustainable pace for the team, promoting work-life balance and preventing burnout.*Support team members in improving productivity levels through guidance, resources, and empowerment.*Drive continuous improvement by incorporating lessons learned from previous projects into current workflows.*Identify bottlenecks and proactively collaborate with the team to develop effective solutions.*Assist the team in managing commitments, ensuring deadlines are met consistently.*Foster team stability by creating a supportive environment and resolving conflicts.*Act as a language bridge, facilitating effective communication in German when required.*Ensure adherence to AGILE (SAFe) best practices, including Jira board management, ticketing, and documentation.*Drive continuous improvement initiatives as requested or agreed upon, implementing changes to enhance efficiency.*Coordinate team and AGILE ceremonies, such as stand-ups, sprint planning, retrospectives, and reviews.*Collaborate closely with the Product Owner to align project requirements and priorities.*Document and address impediments according to established standards to maintain project progress.*Provide comprehensive support to all team members, offering guidance and mentorship.*Ensure accuracy of timesheets and timely preparation of invoices.*Conduct regular one-on-one meetings with team members to evaluate performance and set objectives for growth and development. Show less