Anitha Katherin R J

Experience

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  AMAZON TRANSPORTATION SERVICE PRIVATE LIMITED

  Feb 2024 - Aug 2024

  Executive Customer Operations

  - Streamline Operations daily to ensure that packages are sorted, dispatched, and delivered efficiently this includes managing delivery schedules, routes, and handling any operational disruptions and effectively manage resolving issues. Proactively identifying and resolving potential issues impacting customer satisfaction, managing delivery exceptions, and ensuring smooth operations.- Communicating with delivery drivers and stakeholders to ensure timely and accurate deliveries, relaying customer instructions, and overcoming delivery obstacles.- Working closely with operations, logistics, and customer service teams within the delivery station to ensure seamless delivery processes.- Track and assess KPIs focused on delivery efficiency, accuracy, and customer satisfaction..- Addressed and resolved customer complaints, fostering trust and loyalty through effective communication. Show less

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  NielsenIQ

  Dec 2024 - now

  Data Processing Analyst 2

  I am thrilled to announce that I have joined NielsenIQ as a Data Processing Analyst 2! 🎉I am truly excited about this new opportunity and the chance to contribute to an amazing team while continuing to grow both personally and professionally. I’m excited to be part of their journey moving forward.#NewBeginnings #NIQ