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Akshay M.

Akshay M.

SME

Followers of Akshay M.2000 followers
location of Akshay M.Pune, Maharashtra, India

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  • Timeline

  • Skills

    Ms office suite
    Technical training
    Windows server 2003
    Troubleshooting
    Training
    Windows server
    Windows
    Technical support
    Training delivery
    Team management
    Soft skills
    Customer service
    Windows 7
    Operating systems
    Windows xp
    Networking
    Active directory
    Management

  • About me

    TSA at Wipro BPO SME at Wipro BPO Sr. CSA at Ventura India Pvt. Ltd. Support Trainer (Technical) at Ventura India Pvt Ltd. Technical Trainer at Global Talent Track SR IT Consultant at KPIT Module Lead at Persistent

  • Education

    • Savitribai Phule Pune University

      2003 - 2011
      Bachelor of Commerce Business Administration

      B.Com

  • Experience

    • Wipro

      Dec 2005 - Jan 2007
      SME

      Providing live technical & administrative support to a team of 12 to 17 technicians to resolve customer queries and train the technicians on new issues and technologies. Also assist the team leader in order to manage the team.

    • Ventura

      Nov 2009 - Jun 2010
      Support Trainer

      Role: Was promoted as a Support Trainer within 3 weeks of joining the organisation to train new hires on the process, sales and technical knowhow which included extensive training on Windows XP, Windows Vista and Windows 7. Trained on Networking, Operating System troubleshooting and management through tools like installations, recovery console, NTBackup, disk management, event viewer, registry editor etc.

    • Global Talent Track

      Jul 2010 - Oct 2012

      Was hired as a technical trainer to train new candidates who would be interested in a career in technical support and ITO. The training conducted was on topics like Windows XP basics troubleshooting, Active Directory, Microsoft Outlook 2003 and 2007.Was also responsible for providing technical support to other software training projects with Virtualization on Linux and Windows Server 2008 using Hypervisor. Joined as Technical Trainer for an ITO

      • Sr. NIM Trainer

        Apr 2011 - Oct 2012

      • Technical Trainer

        Jul 2010 - Jul 2011

    • KPIT

      Jul 2014 - Mar 2015
      IT Training Consultant

      Training Delivery for Procurement Solution

    • Genesis Corporate Solutions

      Apr 2015 - Aug 2017
      Partner

      Corporate Gifting, MICE Services...

    • Persistent Systems

      Apr 2018 - now

      • Manager

        Jan 2023 - now

      • Associate Manager

        Sept 2022 - Dec 2022

      • Senior Technical Support Lead

        Oct 2021 - Sept 2022

      • Technical Support Team Lead

        Oct 2019 - Sept 2021

      • Support Escalation Engineer

        Apr 2018 - Sept 2019

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      May 2022
      View certificate certificate

    • IBM Certified Deployment Professional - Security QRadar SIEM V7.4.3

      IBM
      Mar 2022

    • IBM Certified Deployment Professional - Security QRadar SIEM V7.4.3 - Code: C9003100

      IBM
      Mar 2022
      View certificate certificate