Sam Absi

Experience

• 

  Globalcom Syria - POIU Telecommunications

  Dec 2004 - Feb 2005

  Sales Representative
• 

  INANA Call

  Jan 2005 - Aug 2008

  Call Centre Team Leader/Supervisor

  Customer Care/Team Leader (local market campaigns) : Lead a Team of 6 Agents for local Customer Care campaigns including: Audi Bank Syria, Bemo Bank Syria, Byblos Bank Syria, STE ISP (Technical Support).Train/coach new EmployeesMaintain service quality Monthly Scheduling and PlanningReporting Service Quality LevelsMotivating the team for best results.Tele-Sales/Supervisor : (OMNIAT Long Distance Telecommunication Service Provider - USA)Supervise a Team of 15 Tele-Sales Agents for Omniat Campaign.Activating the service online CRM application.Rewarding New Customers Maintaining Sales Target, per agent/ team.Daily Sales ReportTrain/coach Agents.Reporting Follow-up technical issues with IT. Show less

• 

  Emirates - Damascus Ticket Office

  Aug 2008 - Mar 2012

  Customer Service and Sales Representative

  Customer Sales and Service/Ticketing and Reservations :Provide the best possible experience to our customers.Assisting customers in purchasing our product/service to best suite their needs.Promotion our product/Service and maintaining image and brand name to the highest standard.

• 

  Emirates

  Jun 2012 - now

  Customer Sales and Service / Ticketing and Reservations : Provide the best possible experience to our customers.Assisting customers in purchasing our product/service to best suite their needs.Promoting our product/Service and maintaining image and brand name to the highest standard.Building customer relationships - Ticketing/Ticket pricing - Up-selling/Cross-selling - Promoting. Handling Customer complaints and resolving service issues.On Job Coach:Provide support and coaching to colleagues in my department using the reservation system. Show less

  • Senior Sales Support Agent

    Apr 2019 - now

  • Customer Service and Sales Representative

    Jun 2012 - now