Tanveer Singh

Experience

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  InterGlobe Technologies

  Dec 2012 - Jun 2014

  Process Associate

  • Handle Sales and Reservation calls related to flight bookings for customers• Handle calls related to holiday packages • Handle calls and provide solution for escalation matters/customer grievances • Handle calls of travel agency and direct customer for general flight enquiry/schedule changes/ flight rescheduling and other miscellaneous queries

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  IndiGo (InterGlobe Aviation Ltd)

  Jun 2014 - Dec 2018

  • Handle Group Reservation Queries from the Travel Agencies and assisting them for the booking confirmation and other general queries like fare negotiation/ flight changes/ payment issues customer feedback/grievances • Handle Group Reservation Queries from Direct Passengers, raised from the website platform and queries received on e-mails related to group booking and assisting them on all their queries• Handling special VVIP group booking travel queries, wedding group booking queries, corporate and mice movements • Coordinating with Sales Team across the country and closing maximum group queries with IndiGo.• Coordination with different departments like catering , in flight , airport operations for a hassle free experience for the group booking travelers• Assisting team on achieving daily sale target for group bookings• Analyzing daily sale report and group booking data and working on process improvement Show less

  • Senior Executive, Sales Support

    Apr 2017 - Dec 2018

  • Sales Support Executive

    Jun 2014 - Mar 2017
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  FareHawker.Com®

  Feb 2019 - Aug 2019

  Assistant Manager : Airline Group Sales

  • Handling Group Booking queries(domestic and international) received from various travel agents and customers • Handling Flight and Fare enquiry e-mails • Handling cases (queries/requests/complaints/appreciations) for the bookings done with farehawker.com• coordinate with various travel agents and customers for group booking queries, understanding their requirement about group booking and try to match their budget for group booking confirmation.

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  Fareportal

  Aug 2019 - Mar 2020

  Senior Executive : Operations

  • Handle Sales and Reservation calls related to flight bookings for customers based in USA, Canada and Australia • Assist customers on general queries on flight bookings, policies and other miscellaneous information

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  Concentrix

  Aug 2020 - Feb 2022

  Senior Representative : Operations

  Customer Service Associate for Amazon.de (German Domain for Amazon) Respond to chats and emails for queries related to existing and new orders of customers for Amazon.de Provide solutions for lost/ misused/defected/damaged articles in the order Handle queries related to pending refunds and returns of the existing orders Answer miscellenious/general concerns regarding the order ( Delivery status/Shipment status)

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  IEnergizer

  Sept 2021 - Jul 2022

  Senior Executive

  Assist customers in their Billing, Coverage, Device related Issues on their Account on Sprint.com(US Telecom Service Provider)-Providing resolutions to the customers in the activation of services on the new device, trouble shooting of the device-Assisting customers in the new purchase of device on flex lease, installment Billing, device payment contract related concerns-Helping customers in setting up a payment arrangement for their biils, other miscellenious issues related to account like sign in to online account to view Bills, check call logs. Show less

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  FareHawker.Com®

  Oct 2022 - Aug 2024

  Manager Airline Group Sales

  Handle the Sales Team of FareHawker.com, and to lead, direct and assist the team to generate Sales for Airlines Group Booking, MICE Movements, Fixed Departures, Special Fares. Coordinate with new B2B and B2C Clients for new airline group bookings and also for their existing booking related issues or any miscellaneous concerns.

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  Air India Express

  Aug 2024 - now

  Associate Manager - Group Sales