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Ben Rios

Ben Rios

Front Desk Agent

Followers of Ben Rios356 followers
location of Ben RiosAbilene, Texas, United States

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  • Timeline

  • About me

    Director of Rooms and Guest Services

  • Education

    • Earl Warren High School, San Antonio, Texas

      -

  • Experience

    • Hyatt Regency Hill Country Resort and Spa

      Mar 2012 - Mar 2014
      Front Desk Agent

    • HYATT Hotels

      Mar 2014 - May 2016
      Front Desk Agent

      My Responsibility's included, Administration and front office reception duties including answering phones within three rings, greet and welcome guest, be able to address guest issues and handle quickly and efficiently, must be able to give accurate information.

    • Hyatt Regency Newport

      May 2016 - Jan 2017
      Front Desk Supervisor

    • Gurneys'​ Newport Resort and Marina

      Jan 2017 - Jul 2017
      Front Desk Supervisor

      Training New Front Desk staff, Delegating Front Office Tasks, Improve overall guest experience. Making daily operations of front office run smoothly, Train, Lead and Support all front desk staff, Make sure standards of hotel are met and exceeded, Assess guest needs and add personal recommendations.

    • Hyatt Regency Hill Country Resort and Spa

      Apr 2018 - Oct 2021
      Assistant Rooms Manager

    • Hilton Hotels & Resorts

      Oct 2021 - Oct 2022
      Front Office Manager

    • Hilton Omaha

      Oct 2022 - Mar 2023
      Assistant Director of Front Office

    • DoubleTree by Hilton

      Mar 2023 - Oct 2024
      Director of Front Office

    • DoubleTree by Hilton Abilene Downtown Convention Center

      Oct 2024 - Mar 2025
      Director of Rooms and Guest Services

  • Licenses & Certifications

    • CPR Certified

      Hyatt Hotels Corporation
      Jan 2016