Amy Pattison-Hill

Experience

• 

  Wescot Credit Services Limited

  Jun 2015 - Jul 2016

  Customer Advisor

  As a Contact Centre Customer Advisor at Wescot Credit Services, my role was to provide exceptional service to customers in financial difficulty. I handled inbound and outbound calls, offering support and guidance to customers while adhering to regulatory guidelines. I demonstrated empathy and professionalism while negotiating repayment plans and providing solutions to customers' financial challenges. With strong communication skills, attention to detail, and a customer-focused approach, I was able to build positive relationships with customers and contribute to the success of the team. Show less

• 

  Sanctuary

  Jul 2016 - Jan 2017

  Customer Service Officer

  In my role as a former Customer Service Officer at Sanctuary Housing, I provided personalized support and guidance to residents, ensuring their needs and concerns were addressed promptly and professionally. With a focus on delivering exceptional service, I was particularly dedicated to assisting residents with maintenance requests, responding to repair issues and scheduling appointments with maintenance staff to ensure swift and efficient resolution. Through strong communication skills, attention to detail, and an empathetic approach, I fostered positive relationships with residents and contributed to a thriving community. Show less

• 

  SGS & Co

  Mar 2019 - now

  As a skilled project manager in the FMCG print and packaging industry, I have a successful track record of delivering projects on time and within budget. I specialize in leading multi-market rollouts across the EU, MENA, and other global markets. Through strategic planning, clear communication, and close attention to detail, I have consistently exceeded client expectations and achieved outstanding results. In my current role, I manage complex print and packaging projects for FMCG clients, ensuring seamless execution from concept to delivery. Show less

  • Freelance Project Manager

    Apr 2022 - now

  • Project Manager

    Mar 2019 - Apr 2022