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Mark Brown

Mark Brown

IT Technician

Followers of Mark Brown57 followers
location of Mark BrownWest Hartford, Connecticut, United States

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  • Timeline

  • About me

    SWE @ Savant Systems

  • Education

    • E C Goodwin Technical High School

      2014 - 2018
      Electronics Technology

      o Skills developed include repairing and troubleshooting electronic devices, constructing and deconstructing circuits, interpreting schematics, AC/DC circuit analysis, Desoldering and Soldering techniques, Fundamental Electrical Principles and Theory, and Safety Practices

    • University of Connecticut

      2020 - 2024
      Bachelor of Science in Engineering Computer Science and Engineering

      Activities and Societies: Alumni Scholar of ScHOLA²RS House Learning Community, Member of Brothers Reaching our Society, Member of National Society of Black Engineers

    • Merit America

      -
      Google IT Support Professional Certificate IT Support

      Skill development experience includes:o Technical support: installing & configuring computer hardware, software, and networkso Computer networking: standard protocols for TCP/IP and network services (e.g., DNS)o Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemso Systems administration: server management and user & information managemento IT security: evaluating… Show more Skill development experience includes:o Technical support: installing & configuring computer hardware, software, and networkso Computer networking: standard protocols for TCP/IP and network services (e.g., DNS)o Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemso Systems administration: server management and user & information managemento IT security: evaluating potential risks and utilizing encryption algorithms and techniques Show less

  • Experience

    • University of Connecticut School of Business

      Jan 2020 - Jun 2021
      IT Technician

      o Provided technical support to 15+ students and faculty daily over the phone, email, and in persono Efficiently investigated, diagnosed, and solved a wide variety of computer software and hardware faults dailyo Utilized Active Directory to create and manage users and folder permissions for students and facultyo Managed incoming tickets in the HelpSpot ticketing system, answering, scheduling, and escalating tickets as needed

    • Savant Systems

      May 2024 - now

      o Developed user-facing iOS app views for home lighting and energy control using Swift.o Collaborated with design team to implement given designs.o Worked with the team gathering feedback for improvements and best practices.

      • Software Engineer

        Jan 2025 - now

      • Software Engineer Intern

        May 2024 - Dec 2024

  • Licenses & Certifications