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Phil Redman

Phil Redman

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location of Phil RedmanAustin, Texas, United States

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  • Timeline

  • About me

    Content and Training Support Engineer at Apple

  • Education

    • University of Chicago

      2007 - 2011
      M.A. Sociology

      Activities and Societies: Graduate Student Union, Students for Sociological Research

    • Rice University

      2003 - 2007
      Bachelor of Arts (B.A.) Sociology

      Activities and Societies: Baker College, Advocating Diversity and the Need for Cultural Exchange (ADVANCE) Programming Chair, Spontaneous Combustion Improvisational Comedy Troupe, Rice Women's Resource Center, President's Honor Roll, Walter Hall Sociology Scholar, Baker Shakespeare Theater, KTRU Rice Radio

  • Experience

    • University of Chicago

      Sept 2008 - Apr 2011

      I left after four years of graduate work towards my Ph.D., leaving with a Qualitative Methods special field, the Preliminary Examination, as well as an M.A. in Sociology (class of 2009). I was a teaching intern in the University of Chicago Core Social Sciences curriculum, "Self, Culture, and Society" with Professor Bert Cohler. I served as a teaching assistant for Deviant Behavior (Kristen Schilt, Fall 2008, Fall 2009), The Institution of Education (Charles Bidwell, Winter 2010), and Sociology of Human Sexuality (Edward O. Laumann, Spring 2010).

      • Graduate Student

        Sept 2007 - Apr 2011

      • Social Sciences Core Intern

        Sept 2010 - Mar 2011

      • Teaching Assistant

        Sept 2008 - Jun 2010

    • Bioware

      Oct 2011 - Dec 2011
      Website User Interface Tester

      Tests website functionality, art, layout, and designFinds, troubleshoots, and reports bugs in coding, graphics, and functionality

    • KingsIsle Entertainment

      Apr 2012 - Nov 2012

      Voice acting for massively multiplayer online role-playing game. Massively multiplayer online role-playing game quality assurance testing, defect and balance reporting, and testing documentation production.

      • Contract voice actor

        Nov 2012 - Nov 2012

      • QA Tester

        Apr 2012 - Oct 2012

    • "A" Writers

      May 2012 - Sept 2013
      Writing services contractor

      Produced advertising copy in a search engine optimized format, as well as press releases for newly developed products and marketing initiatives.

    • Apple

      Jul 2013 - now

      Developer and manager for content, training, and quality in the AppleCare Partner Relations division of App Review at Apple. Senior-level support for content providers on the App Store, iBooks Store, and iTunes Store.

      • Content and Training Support Engineer

        Oct 2014 - now

      • iTunes Provider Support Senior Specialist

        Jul 2013 - Oct 2014

  • Licenses & Certifications