Lala Sadikhova

Experience

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  5* The Crown Hotel Baku

  Jul 2010 - Aug 2010

  Front Desk Receptionist (Internship)

  • To receive and deliver shifts• To update the shift diary during and at the end of shift detailing all important activities carried out• To make shift reports: Arrivals, Departures, Guest in House, Housekeeping and Open Balances reports• To deal with all enquiries by telephone, email (Outlook)• To provide information about The Crown Hotel Baku to callers/hotel’s guests/visitors• To make reservations, including invoicing, cancellations and no-shows• To control cashbox, cash• To answer telephone, screen and direct calls• To control transportation program for timely-organized transfer• To prepare registrations cards/ electronic keys/ wake-up calls Show less

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  5* The Landmark Hotel Baku

  Mar 2012 - Sept 2012

  Front Desk Receptionist/Assistant of Sales & Marketing Manager

  • To provide reception services for the tenants at Landmark Business Centre• To receive and sort all incoming mail for tenants, administered the collection, dispatched the tenant’s post including registered and recorded mail• To make reservations (check-in/check-out), cancellations and no-shows, in line with hotel policy• To provide reports, as required, for F/O management, S&M and Housekeeping management• To make survey among hotel guests/analyzed feedbacks of guests• To create new promotional materials, designed new type of brochures and leaflets • To create welcome-drinks vouchers/ guest’s comments card for Health’s Club• To cooperate with F&B manager in updating and making changes in menus• To update database of clients/ sent presentations, congratulations’ cards for Holidays• To make marketing research/weekly reports for S&M management Show less

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  "Knauf Marketing Baku" LLC

  Oct 2013 - now

  • To perform ongoing market research and demographic profiling in order to identify the real need of target audience and predict trends • To prepare yearly Marketing Budget and Marketing Plan that demonstrates key marketing and communication strategy of company• To provide strong marketing support to all colleagues and closely participate in the business planning of company’s operation• To devise the strategies used to drive web traffic to company website and implement those strategies across web, email and social media channels • To cooperate with CIS and Germany marketing team in designing digital promotional materials in the same corporate style in order to ensure that brand has one message all over the world • To control the use of brand appropriately to the rules of company’s brand book• To ensure preparing of design for catalogs, brochures that enhanced the understanding of complex product features for customers • To create, deliver/post press releases to promote the events of company in Azerbaijan and to publish articles about work in Azerbaijan in CIS and Germany internal journals. • To participate in annual Regional Marketing Meetings in CIS and Western Europe Show less • To provide strong administrative support to the General Director, as well as other departments’ directors as needed • To manage meeting and travel arrangements with a strong attention to detail and in a cost effective manner anticipating transportation, lodging, meeting and communication needs, assist in visa processing• To be responsible for overall office duties, such as ordering supplies, control office maintenance work and so on• To process and control sending/receiving letters, faxes, emails, registering/distributing all incoming correspondence, ensure all documents are properly handled - provision of confidentiality• To be responsible for translation and interpretation (from/into Azeri, German, Russian and English languages)• To participate at business meetings on request and keep the minutes• To use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain business-presentations, records, spreadsheets and databases Show less

  • Marketing and Public Relations Manager

    Jul 2017 - now

  • Marketing Officer, General Director Assistant

    Oct 2014 - Jun 2017

  • Executive Assistant

    Oct 2013 - Oct 2014
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  Bakamo.Social

  Oct 2021 - Feb 2022

  Social Media Analyst