Marco Antonio Da Encarnacao Khader

Experience

• 

  Central El Palmar, S.A.

  Oct 2011 - Mar 2017

  Manage, configure and maintain the platform of Databases and Corporate Servers, including those based on high performance and high availability hardware, following established technical and administrative procedures, in order to safeguard and guarantee the systems operation in the organization. Manage, configure and maintain the platform of the Corporate Servers, with the purpose to keep the information related to the operation safe, user files and print queues, under the fulfilment of the guidelines Technical and administrative of the organization, providing first and second line support to the users in a corporate environment of several companies in four sites. Provide technical support on installation, configuration, maintenance and diagnose issues with PC`s technologies, peripherals, applications and networks. Support hardware and software via phone, email and on site, with the purpose of guaranteeing the correct operation. Handling and processing information, in compliance with the procedures and laws documented in the manuals for their installation. Configure and set levels of authorization to access information related to business Corporation. Design and implement a new data network in the finance department of Central El Palmar S.A.

  • Database Specialist

    Sept 2014 - Mar 2017

  • Server Specialist

    Feb 2013 - Aug 2014

  • HelpDesk Technician

    Mar 2012 - Jan 2013

  • Network and Telecom Internships

    Oct 2011 - Feb 2012
• 

  Conduent

  Aug 2017 - May 2019

  Google One support specialist Google Play Store support Latam

  • Customer Service Specialist

    Jun 2018 - May 2019

  • Customer Support Representative

    Aug 2017 - Jun 2018
• 

  4Com

  Jun 2019 - now

  -Design and deliver data engineeringsolutions on the Microsoft Azure platformused by the BI team, ensuring all solutionsand designs are fit-for-purpose, align with BIand business strategy, are cost effective,secure, deliverable, and supportable.-Identify and make improvements to existingETL pipelines and processes, as well asdebug, monitor and troubleshooting ETLsolutions.-Monitor the performance of SQL queriescreated by the team. -Providing feedbackand coaching to colleagues to optimisequery performance where necessary.-Develop meaningful, efficient, and engagingBI content in Microsoft Power BI, Excel, orTableau (when needed).-Take an active role in Agile / Scrum, quicklydeveloping outputs for feedback andreview. Show less • Ensure all operations are carried out to the highest standards & in the most cost-effective way. • Lead colleagues to achieve optimum output, coaching underperformance and recognising outstanding performance• Create an engaged working environment where each colleague feels valued to be part of the team, overall department & Company• Identifying any skills gaps utilising reports and skills matrix, to ensure we are optimising staff and upskilling where possible.• Invest in the personal development of the team• Conduct Monthly 1-2-1s “Check Ins” with colleagues• Responsible for validating policy & process changes are embedded within the team• Keep the team up to date through regular daily communication• Overseeing team management, ensuring wellbeing of team members and including Sickness, disciplinaries, overtime approval. Show less

  • Business Intelligence Data Engineer

    Sept 2022 - now

  • Customer Support Team Leader

    Jun 2021 - Sept 2022

  • Onboarding Coordinator

    Jan 2021 - Jun 2021

  • Customer Project Partner

    Aug 2020 - Jan 2021

  • Cloud Support Engineer

    Jun 2019 - Aug 2020