Giovanni Sanchez

Experience

• 

  Unisys

  Feb 2004 - Mar 2020

  IT Lead supporting over 2,500 Federal users.  Implement, install/upgrade, and integrate systems amongst various multi-functional teams throughout the company. Work closely with Infrastructure Team in implementing Windows upgrades and testing for new applications. Create and maintain security groups, workstations and Service Accounts for users and resources via Active Directory. Manage Exchange accounts by creating and maintaining Functional Mailboxes, Distribution Lists and email accounts via Server or Active Directory.  Support remote user access using various authentication methods  Work with IT Network Team to provide remote access and troubleshoot network issues for end users. Provide technical and business support for Business Operation Support System (BOSS) and other Federal Systems applications and systems including Cores, Rosetta, Deltek, Selectica, CostPoint, and P-Relay, Deltek Budget and Planning and InfoPath. Assist Project Managers and Controllers in creating Qualifications and Work Authorizations for new and existing employees and contractors in BOSS. Provide training for new BOSS users. Create and update application documents including manuals, handbooks, instructions and guidelines.  Troubleshoot and resolve PC and laptop issues for individual users. Update software and hardware on user PCs; reimage when necessary.  Provide remote access training for new hire orientations Show less

  • Business Support Services Manager I

    Jan 2010 - Mar 2020

  • Business Support Analyst I

    Feb 2004 - Jan 2010
• 

  SAIC

  Mar 2020 - now

  Applications and Architecture Manager at SAIC