Anisan Luxmekanthan

Anisan luxmekanthan

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location of Anisan LuxmekanthanGreater Toronto Area, Canada
Phone number of Anisan Luxmekanthan+91 xxxx xxxxx
Followers of Anisan Luxmekanthan922 followers
  • Timeline

    Feb 2011 - Nov 2011

    Customer Service Representative

    Pizza Pizza Limited
    Jul 2011 - Aug 2011

    Computer Service Technician Co-op

    Future Shop is now operated by Best Buy.
    Oct 2011 - Jul 2013

    Lifeguard and Swim Instructor

    City of Toronto
    May 2013 - May 2015

    Transaction Processing Officer

    CIBC
    Sept 2015 - Aug 2016

    Project/Process Analyst (Co-op)

    Toronto Hydro
    Aug 2016 - Apr 2020

    Supervisor - Recruiting Department (Inbound/Outbound Call Centre)

    Quality Response Inc
    Jan 2017 - Apr 2017

    Process Improvement Associate, Business Innovation Hub

    CIBC Mellon
    Current Company
    Apr 2019 - now

    Senior Operations Manager

    Amazon
  • About me

    Senior Operations Manager at Amazon

  • Education

    • Satec @ w.a. porter c.i,

      2008 - 2012
      High school
    • Ryerson university

      2012 - 2018
      Bachelor’s degree chemical engineering co-op
  • Experience

    • Pizza pizza limited

      Feb 2011 - Nov 2011
      Customer service representative

      • Take orders for Pizza Pizza and ensure the best customer service is offered• Keeping up to date with the latest promotions and when old promotions expire• Deal with any customer questions, concerns and complaints and provide the best solution while remaining calm and confident• Ensure customer privacy when dealing with credit card information

    • Future shop is now operated by best buy.

      Jul 2011 - Aug 2011
      Computer service technician co-op

      • Create and setup recovery disks for newly purchased desktops and laptops• Interact with customers and answer any questions they may have, and provide them with information about the latest technology available• Ensure the customers privacy is preserved when repairing their computers• Replacing damaged parts such as hard drives, processors, motherboards and many other parts• Restoring computers with corrupt OS and removing viruses

    • City of toronto

      Oct 2011 - Jul 2013
      Lifeguard and swim instructor
    • Cibc

      May 2013 - May 2015
      Transaction processing officer
    • Toronto hydro

      Sept 2015 - Aug 2016
      Project/process analyst (co-op)
    • Quality response inc

      Aug 2016 - Apr 2020
      Supervisor - recruiting department (inbound/outbound call centre)

      • Provide ongoing leadership and coaching to staff to promote growth and improve performance in a fast-paced environment• Applied lean principles to drive various continuous improvement projects which improved performance and reduced costs by 20%• Took initiative to redesign a daily used database which resulted in improved KPI’s• Coordinate with sub-contractors to prioritize and assign projects, to ensure projects are complete to client satisfaction• Responsible for scheduling, recruitment and promotion of staff Show less

    • Cibc mellon

      Jan 2017 - Apr 2017
      Process improvement associate, business innovation hub

      • Used lean principles identify and present an in-depth analysis of revenue generating opportunities with potential returns of over $500k per year • Developed a prototype for a 3D platform to replace traditionally used excel sheets for data comparison, which could instantly recognize trends, allowing leaders to be proactive instead of reactive • Analyzed data collected from the PEX program to filter out highly redundant processes which could be reduced with RPA technology• Used project management software - Project Place, to track goals and timelines within team• Presented final business case proposal to senior executives detailing project timelines, ROI and required training programs for successful implementation Show less

    • Amazon

      Apr 2019 - now

      • Own and drive cost, safety, and engagement across multiple departments consistently• Develop and revise labor plans for peak and off-peak volume projections• Mentor and develop leaders across various levels in the organization to support the rapid growth of the business • Coach and engage with a team of 150+ associates while identifying and developing future leaders• Utilize lean strategies to identify areas of opportunities and drive initiatives that show month over month improvements in productivity/quality • Leverage Excel to identify and populate multiple metrics in a single dashboard• Work with various stakeholders such as learning/HR/Safety/Maintenance teams to drive projects and JDI’s

      • Senior Operations Manager

        Sept 2023 - now
      • Operations Manager

        Jun 2021 - Sept 2023
      • Manager II, Operations

        Apr 2020 - Jun 2021
      • Manager I, Operations

        Apr 2019 - Mar 2020
  • Licenses & Certifications

    • Lean six sigma - green belt certification

      Ydelay group inc.
      Oct 2015
  • Honors & Awards

    • Awarded to Anisan Luxmekanthan
      Honour Roll Award SATEC @ W.A. Porter C.I Jun 2012
    • Awarded to Anisan Luxmekanthan
      Information, Communication and Technology Special High Skills Major SATEC @ W.A. Porter C.I. Jun 2012
  • Volunteer Experience

    • Assistant Swim Instructor

      Issued by City of Toronto on Jul 2010
      City of TorontoAssociated with Anisan Luxmekanthan