
Timeline
About me
Senior Operations Manager at Amazon
Education
Satec @ w.a. porter c.i,
2008 - 2012High schoolRyerson university
2012 - 2018Bachelor’s degree chemical engineering co-op
Experience
Pizza pizza limited
Feb 2011 - Nov 2011Customer service representative• Take orders for Pizza Pizza and ensure the best customer service is offered• Keeping up to date with the latest promotions and when old promotions expire• Deal with any customer questions, concerns and complaints and provide the best solution while remaining calm and confident• Ensure customer privacy when dealing with credit card information
Future shop is now operated by best buy.
Jul 2011 - Aug 2011Computer service technician co-op• Create and setup recovery disks for newly purchased desktops and laptops• Interact with customers and answer any questions they may have, and provide them with information about the latest technology available• Ensure the customers privacy is preserved when repairing their computers• Replacing damaged parts such as hard drives, processors, motherboards and many other parts• Restoring computers with corrupt OS and removing viruses
City of toronto
Oct 2011 - Jul 2013Lifeguard and swim instructorCibc
May 2013 - May 2015Transaction processing officerToronto hydro
Sept 2015 - Aug 2016Project/process analyst (co-op)Quality response inc
Aug 2016 - Apr 2020Supervisor - recruiting department (inbound/outbound call centre)• Provide ongoing leadership and coaching to staff to promote growth and improve performance in a fast-paced environment• Applied lean principles to drive various continuous improvement projects which improved performance and reduced costs by 20%• Took initiative to redesign a daily used database which resulted in improved KPI’s• Coordinate with sub-contractors to prioritize and assign projects, to ensure projects are complete to client satisfaction• Responsible for scheduling, recruitment and promotion of staff Show less
Cibc mellon
Jan 2017 - Apr 2017Process improvement associate, business innovation hub• Used lean principles identify and present an in-depth analysis of revenue generating opportunities with potential returns of over $500k per year • Developed a prototype for a 3D platform to replace traditionally used excel sheets for data comparison, which could instantly recognize trends, allowing leaders to be proactive instead of reactive • Analyzed data collected from the PEX program to filter out highly redundant processes which could be reduced with RPA technology• Used project management software - Project Place, to track goals and timelines within team• Presented final business case proposal to senior executives detailing project timelines, ROI and required training programs for successful implementation Show less
Amazon
Apr 2019 - now• Own and drive cost, safety, and engagement across multiple departments consistently• Develop and revise labor plans for peak and off-peak volume projections• Mentor and develop leaders across various levels in the organization to support the rapid growth of the business • Coach and engage with a team of 150+ associates while identifying and developing future leaders• Utilize lean strategies to identify areas of opportunities and drive initiatives that show month over month improvements in productivity/quality • Leverage Excel to identify and populate multiple metrics in a single dashboard• Work with various stakeholders such as learning/HR/Safety/Maintenance teams to drive projects and JDI’s
Senior Operations Manager
Sept 2023 - nowOperations Manager
Jun 2021 - Sept 2023Manager II, Operations
Apr 2020 - Jun 2021Manager I, Operations
Apr 2019 - Mar 2020
Licenses & Certifications
Lean six sigma - green belt certification
Ydelay group inc.Oct 2015
Honors & Awards
- Awarded to Anisan LuxmekanthanHonour Roll Award SATEC @ W.A. Porter C.I Jun 2012
- Awarded to Anisan LuxmekanthanInformation, Communication and Technology Special High Skills Major SATEC @ W.A. Porter C.I. Jun 2012
Volunteer Experience
Assistant Swim Instructor
Issued by City of Toronto on Jul 2010Associated with Anisan Luxmekanthan
Languages
- enEnglish
- taTamil
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