Experience

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  Supreme court of justice

  Oct 2013 - Jul 2014

  Software engineer

  - Conducted in-depth analysis of system program needs, identifying and addressing critical technical and resource limitations.- Diagnosed system limitations and recommended solutions, resulting in a more efficient way of processing data across the unit.- Developed and updated technical programs and documentation, improving user understanding and handover.

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  The star entertainment group

  Sept 2014 - Jun 2017

  Team lead

  - Supported team management and operations for 50+ employees, maintaining productivity in manager’s absence.- Managed inventory records, reducing stock discrepancies through accurate tracking and periodic audits.- Mentored team members on goals and training needs, boosting team adherence to performance targets.- Resolved team member issues and ensured quality compliance, reducing errors and improving team output consistency.- Established clear communication of goals and deadlines, which improved team task completion rate.Implemented adherence strategies, increasing compliance with company standards and procedures. Show less

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  Inditex

  May 2016 - Mar 2018

  It analyst

  - Installed and maintained POS and EFTPOS systems and network devices across all Australian stores, dramatically reducing downtime incidents through proactive maintenance.- Implemented regular system upgrades for 500+ devices, improving performance and reducing security incidents by constant and proactive monitoring.- Resolved issues for 50+ devices monthly with a 95% first-time fi x rate, guiding store managers through troubleshooting to maintain a 65% resolution rate.- Delivered tech support to all stores across Australia, achieving high satisfaction and positive feedback for prompt resolution.- Leveraged problem-solving skills to identify root causes, reducing recurring issues by introducing risk management practices.- Provided high-quality service that optimized store operations, enhancing customer retention and positively impacting sales. Show less

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  Amadeus

  Mar 2018 - Nov 2021

  - Documented 100+ business flows to improve development accuracy and reduce implementation errors by 80%, while creating testing tools that streamlined CUSS certification, cutting process time by 95% and boosting accuracy by 99%.- Gathered and prioritized requirements, aligning project scope with operational needs and reducing delays in delivering solutions.- Led testing for 100+ enhancements, achieving 95% issue-free launches and ensuring smooth transition to BAU with 100% on-time delivery.- Applied critical thinking to resolve key operational challenges, leading to an efficiency increase in product workflows.- Defined requirements for self-service kiosks, facilitating a faster development cycle and achieving CUSS certification with 25+ airlines.- Cultivated relationships with stakeholders and 25+ clients, expediting approvals and prioritizing requirements to reduce feature development cycles by 80%. Show less - Conducted several training sessions on software/hardware operations with new colleagues, accelerating the learning curve and integrating them into the team more efficiently.- Resolved 500+ user issues with an 85% first-call resolution rate by collaborating with third-party and in-house support teams, reducing downtime and ensuring SLA compliance. Developed foundational skills in incident management and escalation, establishing a strong base for advanced roles in data analysis and leadership.- Coordinated with IT staff for several major upgrades, reducing upgrade-related downtime by 90%.- Delivered IT support for 100+ end-users, achieving a high satisfaction rating for responsiveness and quality.- Gained hands-on experience in vendor management, issue escalation, and technical troubleshooting, which laid the groundwork for advanced roles in data analysis and technical leadership. Show less

  • Technical Business Analyst

    Feb 2020 - Nov 2021

  • Support Engineer

    Mar 2018 - Feb 2020
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  Corelogic australia

  Nov 2021 - Dec 2022

  Technical business analyst

  - Facilitated requirements gathering and documented solution designs, reducing integration errors by proactively managing risks and dependencies.- Designed and executed test scenarios for several projects, achieving 100% stakeholder sign off and reducing QA issues by 90%.- Developed expertise in Corelogic's data domain, utilizing SQL and advanced data validation methods to improve reporting accuracy.- Led end-to-end solutions for high-visibility projects, achieving projects completion on-time and within budget by mitigating cross-team dependencies. Show less

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  Amadeus

  Jan 2023 - now

  Product owner & technical business analyst

  - Streamlined and prioritized documentation for 50+ requirements, aligning team objectives and mitigating risks within the SAFe framework to ensure roadmap adherence.- Developed and conducted pre-release testing for 50+ product enhancements, achieving 90% on-time releases and reducing operational issues by 80% through deployment automation tools.- Identified key bottlenecks and implemented solutions that led to a 85% increase in product delivery efficiency.- Defined requirements for Agent Portal enhancement, accelerating development cycle and improving stakeholder communication across the SAFe Train.- Fostered relationships with 9 product owners within the SAFe Train, enabling faster feature approvals and a smoother development timeline.- Led design-to-implementation for Agent Portal, reducing launch delays by creating a release plan after every Product Increment through comprehensive testing and user feedback. Show less