Experience

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  University of maryland - college of arts and humanities

  Aug 2015 - May 2017

  Office assistant

  • Assisted advisors with scheduling appointments with students. • Utilized the CISC Program to access confidential transcripts for student meetings with advisors.

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  Tri delta

  Nov 2015 - Oct 2016

  Alumnae relations chairwoman

  • Developed the monthly alumni newsletter and distributed via email.• Organized the annual open house and brunch for 100 alumnae.• Designed and created banners for St. Jude Children’s Hospital philanthropic events.

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  Wssc (washington suburban sanitary commission)

  Jun 2016 - Aug 2016

  Small, local, and minority business enterprise office intern

  • Created and implemented Summer outreach plan to educate stakeholders of WSSC strategic initiatives.• Worked with senior staff members to recruit small business owners to bid for new contract opportunities.

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  Cipher | competitive strategy & technology

  Jun 2017 - Feb 2019

  Acted as the point of contact and advocate for a diverse portfolio of Fortune 500 customers in industries spanning technology, healthcare, and consumer goods. • Guided Fortune 500 clients through on-boarding, implementation, adoption of a cloud-based software. • Enhanced customer satisfaction by providing ongoing and proactive support.• Hosted daily status calls and conference meetings to ensure clients adaptability in an ever-changing environment.• Maintained a deep understanding of a technical SaaS product.• Supported small competitive intelligence research projects and optimization of client sites. • Developed educational articles and user guides for the customer Knowledge Base.• Collaborated with marketing to create video tutorials and promotions using Camtasia.• Improved employee morale by coordinating philanthropic and social events with the Culture Team. Show less

  • Customer Success Specialist

    Apr 2018 - Feb 2019

  • Business Development Representative

    Jun 2017 - Mar 2018
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  The knot worldwide

  Mar 2019 - Jul 2019

  Customer success associate

  Responsible for developing customer relationships to promote retention and loyalty for ~1000 premium accounts.• On boarded new business premium accounts to the WeddingWire platform.• Educated clients on product capabilities to maximize success and reduce early account termination.• Strengthened customer relationships by addressing client concerns and managing expectations. • Assessed advertisement campaign activities and provided in-depth analytics reviews in support of Search Engine Optimization strategies.• Assisted sales team by promoting early contract renewal and closing 10% of assigned accounts.• Exceeded monthly key performance metrics and management goals. Show less

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  Zerofox

  Aug 2019 - Oct 2021

  • Coordinate actions for key internal groups by using diverse data sources and artificial intelligence-based analysis.• Review playbooks and new macros (Zendesk) to improve efficiency and communications for optimal client satisfaction.• Assist Managers on client facing calls, as platform expert, to discuss customer satisfaction and corrective action plans.• Prioritize and categorize urgency of customer requests and assign to the correct team for actioning.• Create and distribute weekly/monthly analytical deliverables for 10 high level clients. Show less

  • Customer Success Specialist

    Dec 2020 - Oct 2021

  • Platform Specialist II

    Aug 2019 - Nov 2020
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  Cvent

  Nov 2021 - now

  • Senior Account Manager

    Jan 2025 - now

  • Renewal Manager, Event Solutions

    Nov 2021 - Feb 2025