Michał Borg

Experience

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  Bilans Bogdan Pakosz

  Apr 2005 - Oct 2006

  IT Environment Salesman

  - advising on the sale of computer hardware equipment and network.- assembling new PC's- Orders and online sales. - Customer advisory - Technical support.

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  E-byte

  Apr 2007 - Aug 2008

  IT Support Engineer for Stora Enso Plant in Tychy

  Services were executed at Stora Enso Poland S.A plant in Tychy- Support of local resources, network, and IT environment - Active Directory Administration - Administration of Phone Servers- Hardware Administration of Blade Servers- Local Service of hardware equipment,

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  Tieto

  Aug 2008 - Nov 2013

  Windows Specialist System Engineer w firmie Tieto Czech

  • Direct customer responsibility, support and communication of given services based on contract agreement. • Based on ITIL process handle of (incident, action, problem and change) tickets also Service Requests directly from customers. Which where based on SLA time and priority level. (BMC Remedy OMT and TONE)• Resolving incidents affecting the operation/availability of High Critical production systems • Installation, configuration, maintenance, administration of Windows Servers 2003, 2008, 2012• Manage and support Physical Blade Servers (Hewlett Packard / Dell / IBM)• Manage and support Windows Virtual Servers, VMWARE, Hyper-V • Performing support of Citrix environment on 2nd tier to customer on its demand• Analyse of system performance indicators and recommend/suggestions of improvement actions• Perform of major upgrades/changes to operating systems and other products on customer servers and environment. • Planning necessary upgrades, changes and patches as required • Create and review technical system recovery plans• Installation and maintain backups using tools such as HIBACK, Legato• Monitor servers and system health via tools BMC Patrol, BMC Blade Logic• Review the problem management register, identify and implement actions of improvement Show less