Justyna Diepen

Experience

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  Regional Labour Office

  Jun 2002 - Feb 2004

  Junior Officer - European Projects

  • Project Management of Phare 2001 HRD at the regional level – preparation of documents, involvement in the international tender process, project implementation supervisory in the region; • Coordination of Regional Employment Activation Programs;

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  IGT Europe

  Jun 2005 - Oct 2011

  • Account Manager for Italy, France, Monaco and Spain- monitoring progress of customer orders throughout the entire supply chain - from drafting the sales and lease agreements, product and settings advisory to confirmation of the delivery times; including liaising with finance department on any outstanding payments, credit notes• Supervising of 2 Junior Sales Support, recruitment process via job agency, coaching and on the job training• Successfully managed all customer order process flows which included extensive contact with the logistics, demand planning, finance department and product management• Project Manager for SAP ERP SD module; super user providing training and guidance on the SAP environment for Sales• Responsible for the selection, company branding, and budget of the promotional give-aways for product launches, events or customer relation events; including local printed sales collaterals, mailings and show news• Project manager of the trade show ICE and G2E– show news, product leaflets, product promotional branding at the stand, gifts, and media; including customer product presentations at the stand and during the show hours; managed annual budgets for POS, media and giveaways• Focused on continued improvement of Sales processes – managed to minimise level of errors in the more smooth and defined Sales’ product order flow• Project Manager for product launch events at customer's location Show less • Sales support to all EMEA Sales Managers – drafting sales and lease agreements, order handling; acting as a contact between logistics, finance, product, systems, technical departments and sales • Account management of France, Italy and Monaco– product advisory, order supervision, performance• Coordination and implementation of the various sales and product oriented projects• Preparation of regular reports to IGT’s Senior Management• Responsible for the Showroom project – keeping showroom updated with the newest releases of the product; showroom product presentations to the customers and distributors Show less

  • Senior Sales and Marketing Support

    Feb 2008 - Oct 2011

  • Sales Support

    Jun 2005 - Feb 2008
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  GE Capital Equipment Services

  Oct 2011 - Feb 2014

  Marketing and Communications Manager

  • Customer Video Testimonials– successfully completed 2 video testimonials – from the drafting to the ready files that were published on the website• Responsible for Vendor relations, marketing materials and new product launches• Event management: Managed 60000 euro budget for organisation and management of Customer Advisory Board annual meeting, including logistics, on-site promotional materials, venue selection and budget• Managed new website project – from the negotiations with the company to the full and successful website go-live implementation; • Branding: responsible for brand management of the new TIP brand introduction– consistency of GE brand and messaging across all of the regions; vendor and project management of TIP rebranding – leader on company’s rebranding• Team and project management Show less

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  TIP Trailer Services, part of HNA group

  Mar 2014 - Nov 2015

  Project Manager

  • Management of internal communication plan for the project• Management of team responsible for weekly newsletter and PR• Responsible for preparation, scheduling, coordination and execution of internal commercial and product training • Commercial project management: • preparation of documentation, including SIPOC, workflows and project deliverables from testing to go live phase • Owning new commercial process and new product implementation

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  Aristocrat

  Dec 2015 - Aug 2020

  • Developing a growth strategy focused both on financial gain and customer satisfaction• Conducting research to identify new markets and customer needs• Analyzing business aspects in various departments and seeking opportunities for growth• Monitor changes in business data, assess whether the business is ready to take on new growth and write & present reports on findings to the higher level Management• Contacting new clients in new markets to expand the business and building business relationships with new customers• Coordinating market intelligence covering competitors’ products, pricing and services.• Responsible for overseeing the process from order to installation and after sales service to ensure service delivery is within desired levels. • Advising clients on market trends, competitive behaviour and developments within the business.• Prepare and submit regular reports as required on client and sales activities, including but not limited to client performance, sales activities, actual performance to target, variance analysis and sales forecasts.• Represents the company at functions, meetings and trade events.• Fulfilling requirements for business deals and other business obligations• Networking with related businesses and fostering B2B relationships• Contributing to creative discussions and decision-making about the business' future Show less Account Management: Italy • increased company's market share on the floor by winning the deals and achieving and exceeding country's revenue numbers • review of performance, product road map presentations • preparation of proposals and negotiations deals • presentations of new products during trade fairs or via presentations • evaluation of potential investment opportunities• Training new staff in the team on the polices, best practices and processes• Improvement of operational, customer service and sales processes by reviewing and adjusting process flows and documentation• Management of customer orders, forecasting, pricing and contract structures, product initiatives and commercialization, Show less

  • Business Development Manager EMEA

    Apr 2019 - Aug 2020

  • Sales Support Manager EMEA

    Dec 2015 - Mar 2019
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  IGT

  Jan 2021 - Jan 2022

  Sales Account Manager

  • Responsible for achieving the sales plan of the assigned regions.• Builds relationships with CEOs, COOs, GMs, senior executives’ customers where the relationship is critical to the success of IGT and the customer• Sales point-of-contact responsible for the development of key partner relationship management; creates relationships that have a business purpose beyond generating revenue• Responsible for managing the commercial gaming relationship that furthers business development activity.• Responsible for sales negotiations• Understands the markets and the competitors. Strategize and identify opportunities where IGT can add value to existing customer’s• Responsible for the development of sales initiatives and sales forecasts, goals and strategies• Regularly assesses the trends and competitive positioning of IGT’s products in the market· • Coordinates and gain cooperation of the different areas of the company to achieve sales goals• Develops and closes sales of IGT’s casino products with customers and monitors the full process to ensure customer satisfaction. Show less

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  Zitro

  Jan 2022 - Oct 2022

  Area Sales Manager

  • Achieving sales plan for the responsible regions• Product presentation to the customers and advising on the selection of the games and their setup, etc.• Development and nurturing of the customer relationships at different levels• Have deep understanding of the customer markets, products needs and the trends• Responsible for the development of sales initiatives and sales forecasts, goals and strategies• Coordinates and gain cooperation of the different areas of the company to achieve sales goals• Develops, negotiates and closes sales, and monitors the full process to ensure customer satisfaction. Show less

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  Light & Wonder

  Oct 2022 - now

  - Collaborate with stakeholders within the organization, sales, global product teams, 3rd party suppliers, distributors- Define market requirements and market strategy based on challenges, competition, market needs and requirements, competition, and trends.- Analyze performance – collaboration with Sales to identify product needs, product strategy for the market and performance optimization for the existing products.- Work on new product launches, End of Sale/Life strategies to deliver product solutions.- Collaborate with Sales Managers and Directors to define the best strategy per market including creation of the sales tools to assist selling new products, business plans and product positioning.- Communicate with passion and deep industry knowledge in customer facing situations with strong ability to influence and build relationships.- Provide pre- and post-sales support. Recommending key targets for product positioning and specific placements.- Prepare and execute with passion tailored customer meetings and proposals, while keeping focus on market strategies and target audience. Show less

  • Senior Product Manager

    Apr 2024 - now

  • Product Manager

    Oct 2022 - Apr 2024