Ivan Zlobin

Experience

• 

  Nissan Motor Corporation

  Feb 2017 - Feb 2023

  – Ensuring quality and continuity of IT services, such as Service Desk, Printing, Mobile Telephony– CMDB deployment and development (GLPI on LEMP stack)– Automating reporting and accounts management w/ Powershell & SQL– Software Management– Purchasing activities to support ongoing projects and procurement of consumables– Creating local policies, procedures and documentation– Financial Workflow, Budgeting– Business Support – Managing and allocating workload– Ensuring the delivery of service within SLAs– Creation of internal procedures and user manuals– Asset management and stock control– Liaising with 3rd party suppliers– Analysis and reporting– Automating daily tasks w/ Powershell – Supporting 1000+ users in office and production environments– IT assets deployment (workstations, printers, LAN), maintenance and minor repairs– Managing Incidents & Service Requests– Ticket ownership, collaboration with international resolver teams and suppliers– UAM (Active Directory, various services and systems)– Software installation and configuration– Managing corporate mobile services and cell phones– Supporting events and video conferences

  • Service Delivery Coordinator at Nissan Motor Corporation

    Apr 2021 - Feb 2023

  • Helpdesk Team Leader

    Apr 2019 - Apr 2021

  • Help Desk Support Engineer

    Feb 2017 - Apr 2019
• 

  Weigandt Consulting

  Feb 2023 - now

  Senior Technical Support Specialist

  - support of databases, infrastructure and ETL flows- problem management, investigation of data discrepancy and code defects, change implementation