Emma Reid

Experience

• 

  Aviva

  Sept 2000 - May 2002

  Insurance Agent

  Callcenter Agent

• 

  AIB

  Dec 2002 - Mar 2003

  Banking

  Lodgements department

• 

  OBF Insurance Group Ltd.

  Apr 2003 - now

  I am responsible for the management of Property and Malpratice Schemes.Our Property Scheme provides Non Standard Home Insurance, Holiday Home, Mobile Home and Caravan Policies to approximately 250 Brokers and Direct Clients.Our Malpractice Scheme provides Professional Indemnity and Public Liability Insurance to Alternative Therapists.My role is as follows:• Allocating staff members with work on a daily basis• Ensuring all policies and documentation are peer reviewed prior to issuing• Providing Underwriters with Monthly statistics on all categories of risks• Working within the scope of our Lloyds Binding Authorities• Implementing all new Regulatory and Consumer Protection Code updates• Conducting Market research into competitors rates and policies• Providing staff with training on any updates to our products or systems• Acting as a referral point for team members• Monthly team meetings• Reviewing monthly statistics to ensure new business and retentions rates are not reducing• Dealing with customer complaints Show less Within this section I am the senior team member for our schemes sections, thiscomprises of our Finsure brand, Malpractice Insurance for Alternative Therapists, Danceand Exercise instructors.My role is as follows:• Interacting with Underwriters – Lloyds of London - inrelation to accepting submissions for new business andprocessing renewals• Working with brokers to obtain accurate information• Within scope of authority, evaluating the experience ofa risk against the class of business under review• Facilitating and processing Professional Liability/PublicLiability Insurance including New Business, Mid TermAlterations & Renewals.• Dealing with customer queries in relation to all aspectsof their policies.• Processing all aspects relating to the Finsure Scheme Show less

  • Schemes Manager

    Jun 2012 - now

  • Senior Team Member

    Apr 2003 - May 2012