Moutasem Shebli

Experience

• 

  Dhahran Expo | معارض الظهران

  Mar 2005 - Mar 2008

  Exhibition Eevent Manager
• 

  Raqtan

  Mar 2008 - now

  Lead the finance department, supply chains, human resources, and after-sales services, creating and implementing policies and procedures to ensure compliance and efficiency. Oversee the digital transformation of business processes across departments while directing supply chains to meet cost and delivery targets, supervising budget issuance, and monitoring warehouse operations for optimal inventory management. Manage recruitment processes, ensuring the fulfillment of human resource requirements and approving the company's financial statements. Oversaw department heads and personnel.Achieved a significant reduction in average resolution time for after-sales service, improving customer satisfaction and retention rates.Cut shipping costs, optimized group pricing strategies, and contributed to increased gross revenues.Improved inventory turnover through optimized ordering processes, item classification, and effective marketing of stagnant products.Successfully implemented the ISO 9001/2015 certification program for the group, ensuring high standards of quality management and operational efficiency. Show less Restructured and built a high-performing sales success team across regions, ensuring optimal talent placement and providing performance feedback. Established key partnerships with major food chains, achieved consistent sales growth, expanded the central region as the group's sales head office, and developed a new company identity, including showrooms, a website, and a sales app, while also launching the first group office in Dubai. Led regional managers and business development managers, with a total team in the sales department.Established a new regional office in Dubai and secured a key partnership with a major group in the UAE and Saudi Arabia, to supply and install all kitchen expansions for consecutive years.Boosted sales, managing significant revenue growth by building and training a high-performing sales team and implementing a consistent, effective sales process.Increased sales per sales team member, enhancing team efficiency and driving revenue growth without increasing personnel costs. Show less Grew the western regional office team significantly, covering sales, service, and operations. Established the first regional presence with a sales office, service center, and warehouse.Secured the company’s first major 5-star hotel contract, signing a deal with multiple Sheraton hotels in Jeddah and Madina, solidifying the company's reputation in the hospitality sector.Closed the company’s largest catering project at the time, significantly boosting business growth and market credibility.Expanded the western regional office’s sales, establishing a strong market presence and driving significant growth.Opened a new office in Madina, contributing to an increase in regional sales and service revenue while enhancing support for projects in the northern region. Show less

  • Deputy Group General Manager,

    Sept 2020 - now

  • Sales General Manager

    Aug 2014 - Sept 2020

  • Regional Manager

    Mar 2008 - Aug 2014