Craig Scott

Experience

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  BP Oil

  Jan 1981 - Jan 1984

  Programmer

  Application software developer.Critical system support analyst/programmer

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  PCL Group

  May 1984 - Dec 1987

  Divisional Managing Director

  Initially employed as an analyst/programmer, my career progressed through various sales support and direct sales roles to leading a divison focused on providing database management services to provide more effective targeted customer communications delivering better RoI for my customers

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  Lason

  Jan 1997 - Dec 2000

  Divisional Director

  Full P&L responsibility for the data management business unit including, microfiche, online document hosting, database management and systems integration services.Turned around a loss-making systems integration business unit.Secured the first Investors in People accreditation for the company.

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  Cendris UK

  Jan 2001 - Dec 2005

  Sales and Customer Support Director

  Responsible for achieving new business sales targets and professionalising the sales support and customer services functions.Generated double digit growth in transactional print revenue.Led bids to secure 7 figure transactional print contracts with a number of telecommunications organisations.

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  TNT Express

  Jan 2006 - Sept 2015

  Accountable for achieving and exceeding new business sales targets. Generated new business revenue growth of 47% year on year.Responsible for a sales and account management teamsResponsible for creating and executing new business and account management sales plansSecured a 7 figure contract to provide outsourced patient record management and digitisation for an acute NHS Foundation Trust.Led the successful bid and contract negotiations to provide a 7 figure virtual digital mailroom service for a government agency Show less P&L responsibility for business units providing records management, scanning, printing, offshore BPO, mailroom management and front of house services.Led several successful multi-million pound bids to secure profitable revenue from new customers and additional revenue from cross-selling services to existing customers, based on consistent high quality of service delivery. Customers included central government and utilities organisations.Grew offshore BPO revenue by 500%.Led the bid and contract negotiations to secure an eight figure contract to provide records management services to a government agency. The solution involved public sector staff transfers under the TUPE regulations, transfers of property ownership and the creation of a new shared service location without any impact on the customer's BAU activities.Negotiated a complex benefit sharing agreement with a major government departmentSecured external quality accrediations including ISO 27001 and Payment Card Industry Data Security Standard. Show less

  • Head of Business Solutions

    Apr 2014 - Sept 2015

  • Head of Sales

    Jan 2012 - Mar 2014

  • Divisional General Manager

    Oct 2009 - Apr 2012

  • Divisional General Manager

    Jan 2009 - Sept 2009

  • Divisional General Manager

    Jan 2006 - Dec 2008
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  NSL

  Dec 2015 - Feb 2020

  Responsible for leading a team across three sites delivering consistent, high quality, cost-effective business process outsourcing services in the following areas:- Civil parking enforcement back-office processing- Correspondence handling- Penalty charge notice challenge, representation and appeal processing- CCTV monitoring- Virtual permits- Road user charging- Payment processing- 'Right to ....' checking- Business intelligence and management information reporting Show less

  • BPO Services Director

    Dec 2017 - Feb 2020

  • Head of NSL Checking

    Dec 2015 - Nov 2017