Jolene Tan

Experience

• 

  EXplorerkid - NTUC Club

  Oct 2009 - Jan 2012

  Guest Relations Officer
• 

  Singtel

  Aug 2013 - Oct 2013

  Student Intern

  Intern in Broadband Service Delivery & Assurance (BSDA) department.Job scope included:- Generating of BSDA daily operational statistics & performance.- Finding out root cause of service lapse.- Build macro reports to simplify existing routine tasks.

• 

  CPF Board

  Apr 2014 - now

  1. Project CPF Disbursement Roadmap- Assisting in the Agile project utilising Scrum methodology to develop a set of common services to transform CPF disbursements - Coordinating with project vendor and IT support to assess system impacts and provide system requirements - Collaborating with business teams across the organisation to on-board to new systems and processes - Work with business teams to create SOP 2. Project BEACON 3.0 - Overseeing and executing in the board-wide system migration - Coordinating with project vendor and IT support to assess system impacts and provide system requirements - Prepared test plans, including test scenarios, and implementing thorough end-to-end testing to ensure accurate design of new programs/features - Supervised and equipped testers with relevant knowledge to assist with user acceptance testing Show less Key Responsibilities - Oversaw and executed in the board-wide system migration (Project BEACON 3.0) - Coordinated with project vendor and IT support to assess system impacts and provide system requirements - Prepared test plans, including test scenarios, and implementing thorough end-to-end testing to ensure accurate design of new programs/features - Supervised and equipped testers with relevant knowledge to assist with user acceptance testing - Analyse data to drive / support retirement outcomes Key Achievements - CPF Staff Excellence Award 2022- Implementation of Release 1 to Release 4 of Project BEACON 3.0 - Explored and developed expertise in a Elixir Report Designer Tool - Conducted a Career Talk for Junior Management Trainee Programme with polytechnic students Show less Key Responsibilities - Assisted in the board-wide system migration (Project BEACON 2.0) - Coordinated with project vendor and IT support to assess system impacts and provide system requirements - Collaborated with internal and external stakeholders to achieve retirement outcomes, including supporting policy reviews, enhancing system supporting the scheme and increasing operational effciencies and effectiveness - Handled CPF members’ enquiries and concerns with great customer service - Provided trainings/briefings to junior colleagues on operational duties Key Achievements - Directed the planning and execution of a DIY RWD team building 2019 with a team of four - Implementation of Release 1 to Release 3 of Project BEACON 2.0 Show less

  • Senior Manager - Finance Operations & Treasury

    Nov 2023 - now

  • Senior Manager - Retirement Redesign

    Apr 2023 - Nov 2023

  • Manager - Retirement Redesign

    Apr 2021 - May 2023

  • Senior Executive - Retirement Withdrawals

    Apr 2019 - Apr 2021

  • Executive - Minimum Sum Scheme

    Apr 2014 - Mar 2019