Peter Isaac

Experience

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  Ricoh Egypt

  Aug 2011 - Apr 2012

  Maintenance Engineer

  Conducting site visits, monitoring schedules, and supervising technicians. Running field operations, offering technical support, and troubleshooting on-site issues. Ensuring on-site efficiency and safety at all times

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  Telecom Egypt

  Apr 2012 - Feb 2016

  · Project Manager for New Exchanges project. · Project Manager for WIFI project.· Project Manager for Ports upgrade project.· Project Manager for MSANs aggregation project.· To escalate 90 percent of utilized link according to utilization report if they do not have requests on Network Operation and Management Symposium.· To manage plans to solve local congested pops.· To follow up on the links installation according to the present priorities.· To follow up on the transmission requests and work order issuance.· To accelerate the TE reply for transmission requests.· To receive capacity plan with all the needed action.· To prepare exchanges with all required devices to meet transmission capacity plan.· To prepare exchanges with all the required facilities to meet transmission capacity plan.· To manage exchange installation preparation.· To ensure work order installation once it is ready according to priorities.· To calculate transmission needed to serve customers.· To calculate contracted transmission impact on customers.· To check weather installed transmission is sufficient to serve the VIP customers or more help is needed.· To check weather transmission requests are present either pending issuance or pending installation.· To follow up on VIP pop transmission and activation of those Pops.· To check estimated time needed for installing other facilities needed to make these VIP Pops up and running with Project Management Port Expansion team.· To monitor requested task execution on Network Operation and Management Symposium to avoid any delay.· To report transmission installation progress. Show less

  • Project Manager

    Jan 2014 - Feb 2016

  • Business and Special Customer Support Team Lead

    Oct 2012 - Dec 2013

  • First Line Support Engineer

    Apr 2012 - Oct 2012
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  Hewlett Packard Enterprise

  Feb 2016 - Jan 2017

  Project Manager II / Demand and Supply Manager

  • Project Manager for Software development, Mobility and Infrastructure projects. • Project Manager for Umbrella small works projects. • Responsible for staff management, assignment and controlling. • Responsible for Suppliers and Contractors management. • Reporting staff utilization to the top management. • Responsible for Demand and Supply management processes. • Governance role over Engineering Improvement Program.

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  Raya Information Technology

  Dec 2016 - Mar 2018

  Senior Project Manager

  Technologies: Fixed Connections Security Solutions, Cisco Surveillance, Digital Signage, CCTV, Command and Control, Light Current and Access Control Roles and Responsibilities:- Activity and resource planning- Organizing and motivating a project team- Controlling time management- Cost estimating and developing the budget- Ensuring customer satisfaction- Analyzing and managing project risk- Monitoring progress- Managing reports and necessary documentation

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  Orange Business Services

  Apr 2018 - Oct 2021

  Senior Project and Product Manager

  Technologies: Fixed Connections, Security Solutions, SD-WAN, Networks Monitoring Cloud-based, IT Service Management, APIs, and Tools Integration Roles and Responsibilities:Project Management:- Planning everything from execution to delivery - Directing the team to achieve a common goal- Delegating work effectively- Managing the resource of time- Managing the deployment deliverables- Monitoring progress and track roadblocks- Establishing a shared vision- Managing documentation and reports- Coming up with a Plan B- Creating a self-governing team- Keeping the team close-knitProduct and Offer Development:- Participates as a Subject Matter Expert in the definition of the operating account of the new product- Validate the completeness of marketing materials, a process perspective, and tools- Analysis of the impact of new product processes and operational tools, provides the necessary validation and application to business experts- Contributes to the functional needs of expression; strengthens the argument that justifies the evolution process and tools- Harmonize the design of new services within the technical and commercial catalogs- Help launch the service and support operations teams to manage the implementation of the first customers- Responsible for ensuring delivery of High Focus TTM/Agile to Market/Transversal Projects (Cross BU) Show less

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  VOIS

  Oct 2021 - now

  As an accomplished Internet of Things (IoT) Business Development and Partnership Manager at Vodafone, I am passionate about driving innovation and growth in the IoT space. With a strong background in product and solution expertise, security implementation, and strategic partnerships, I have successfully led initiatives that have significantly increased customer engagement and market share.My achievements include developing and executing strategic partnerships, optimizing IoT-based services, and consistently achieving high customer satisfaction scores. I am recognized for my ability to collaborate with cross-functional teams, resolve customer challenges, and contribute to measurable product improvements.I am committed to leveraging my skills and experience to create impactful IoT solutions that enhance the lives of both consumer and enterprise customers.Key Accountabilities and Decision Ownership:1- Market Development: Conducting market research, developing targeted marketing and sales strategies, and overseeing pilot projects for localized IoT solutions.2- Customer Engagement: Collaborating with cross-functional teams to resolve customer challenges, drive satisfaction, and contribute to product improvements.3- Strategic Partnerships: Identifying potential partners, managing relationships, and executing joint marketing campaigns to expand our IoT market presence.4- Product and Solution Expertise: Communicating the vision and features of IoT products and solutions across Vodafone's portfolio.5- Security Implementation: Ensuring the design, implementation, and operations of secure telecommunications infrastructure and technology.6- IoT Solutions Design: Creating and optimizing solutions for IoT-based products and services for both consumer and enterprise customers.7- Testing and Evaluation: Defining test strategies to validate systems/services against business requirements and customer needs. Show less Technologies: Fixed Connections, SD-WAN, VMWare SD-WAN, Cloud Connect, Mobility, Unified Communications and Security SolutionsRoles and Responsibilities:- People Manager for Project Managers- Planning and designing the program and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action considering program's governance arrangements definition- Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards- Managing the program's budget, monitoring expenditure and costs against delivered and realized benefits as the program progresses- Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements- Ensuring there is allocation of common resources and skills within the program's individual projects- Managing third party contributions to the program and the communications with all stakeholders- Managing both the dependencies and the interfaces between projects- Managing risks to the program's successful outcome- Working with the business change manager or equivalent on the transition to the new business as usual position- Initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise- Reporting the progress of the program at regular intervals to the senior management Show less

  • Manager, IoT Business Development and Customer Success

    May 2023 - now

  • Customer Program Manager and Squad Lead

    Oct 2021 - May 2023