VIVEK SINGH

Experience

• 

  TIL Limited

  Sept 2010 - Dec 2012

  Service Engineer

  Joint investigation on field failure and provide immediate service to end user.Warranty parts failure analysis with customer service and dealer for root cause identificationHandling the AMC related issues in the company.

• 

  Maruti Suzuki India Limited

  Jan 2013 - now

  Territory Sales Manager

  Responsible for developing marketing strategies to achieve the Sourcing as well as Sales targets of Vehicles through dealersIncrease New car retails through developing the Exchange capability at the dealer levelFocus on infrastructure enhancement and visibility of brand across dealership.Monitoring performance, process adherence, pricing adherence, quality audits, ISO etc of Exchange and Pre Owned car business at dealer levelNetwork Development- Responsible for the activation of new dealerships.Monitoring and Supervision of Refurbishment process of sourced vehiclesManpower Training and DevelopmentCustomer Complaint managementConceptualizing and organizing Sales Promotion and Exchange events and advertisements.Inspection and Approval of warranty claims.Motivating and developing the team members.Making exchange offers and incentive schemes for dealers to achieve targets for the month. عرض أقل