Akshay Agarwal

Experience

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  Phyzok Learning Solutions

  Aug 2016 - Nov 2016

  Content Writer

  •Created CBSE content of Maths & Science subjects for 9th and 10th grade.•Evaluated case studies for implementation.

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  Oracle

  Jul 2018 - Jun 2022

  • Redesigned integrations using API workflows, achieving annual cost savings of $1M for the client through strategic decision-making• Led cross-functional teams of engineers, designers, and marketers to launch SaaS product features, by building Product Lifecycle Management (PLM ), resulting in a 20% increase in user acquisition• Managed end-to-end feature releases and sprints including concept development, market validation, and feature launch for Cloud applications such as Oracle Sales and Incentive Cloud, increasing customer retention by 15%• Conducted A/B testing and analysed user data to optimize product features resulting in a 25% increase in customer satisfaction Show less

  • Senior Cloud Consultant

    Apr 2021 - Jun 2022

  • Cloud Consultant

    Jul 2018 - Mar 2021
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  Mannki

  May 2020 - Sept 2020

  Digital Marketing Consultant

  •Managed Digital Marketing for a niche start-up focused on mental health through a tracking app called Mannki.•Assisted the development and implementation of online marketing strategies.•Analysed and applied successful strategies for SEO and SEM.•Led creative strategies by building captivating infographics for social media.•Managed compelling content on Instagram and Facebook. Successfully built an niche group of audience before the app was launched.

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  Pittsburgh Symphony Orchestra

  Jan 2023 - Apr 2023

  Business Consultant

  •Conducted comprehensive research to analyze the feasibility of creating a club at the University of Pittsburgh to increase young audience engagement at the PSO.•Analyzed and evaluated engagement strategies of 30+ symphony orchestras to identify effective tactics for the PSO club.•Researched and analyzed engagement strategies of 20+ similar industries to develop innovative approaches tailored for the PSO club.•Established administrative protocols for creating the PSO club, including securing $10,000 in funding, identifying faculty advisors, and creating a constitution.•Developed a comprehensive plan for the PSO club, resulting in 40+ members and a 30% increase in attendance rate at PSO events.•Won second place in the prestigious KPMG Cup competition at the University of Pittsburgh for the PSO club plan's creativity, practicality, and potential impact on the community. Show less

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  ConnectiveRx

  May 2023 - Apr 2024

  Technical Product Manager

  •Pioneering Agile methodology adoption, driving a transition from waterfall to foster adaptability, collaboration, and efficiency•Leveraging market-leading project management tools such as Smartsheet, Jira, and Salesforce to track project progress, manage deliverables, and ensure effective communication and collaboration among team members and stakeholders•Applying analytical and problem-solving skills, conducting research, analysing data, and delivering actionable recommendations to enhance operational efficiency and drive customer satisfaction Show less

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  PROJECT LOVE COALITION

  Oct 2023 - Dec 2023

  Diversity, Equity and Inclusion Fellow

  • Facilitated dynamic social media strategy, achieving 40% online engagement growth and significant follower base expansion• Engineered robust financial plan, optimizing resource allocation for a 25% reduction in operational costs, ensuring long-term viability

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  Siemens Energy

  Jan 2024 - Mar 2024

  Pennsylvania Robotics and Technology Fellow

  • Achieved a 20% reduction in overall tooling costs through strategic outsourcing • Improved operational efficiency by 25% through the implementation of seamless system integration with a third-party vendor

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  TikTok Shop

  Jun 2024 - now

  Customer Experience Program Manager

  •Orchestrated a 10% uplift in bad seller CSAT by optimizing customer experiences, partnering with data teams to refine strategies and develop key performance dashboards•Tracked and managed a $5M compensation program, boosting ROI and repurchase rate by shifting 50% of compensation from coupons to TikTok Shop Balance, increasing compensation utilization rates from 40% to 70%•Enabled the customer experience team by building product capabilities that reduced expenses, expanded communication coverage by 60%, and cut TAT by 80% during escalations•Revamped trust-busting communication strategies, redesigning the UI to enhance transparency, streamline user interactions, and boost customer trust, resulting in improved engagement and satisfaction Show less