B Sai Kumar

Experience

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  Air India Air Transport Services Limited

  May 2014 - Mar 2017

  Customer Agent

  • Provide Excellent Customer Service To Passengers By Handling Ticketing, Reservations, And Other Requests In A Professional And Efficient Manner.• Adhere To Airline Policies And Procedures At All Times.• Assist Passengers With Check-In, Baggage Claim, And Boarding Processes.• Answer Passenger Questions And Address Concerns In A Friendly And Helpful Manner.• Handle Customer Complaints In A Calm And Constructive Manner, Escalating To A Supervisor When Necessary.• Keep Up To Date On Flight Information And Changes, Communicating Updates To Passengers As Needed.• Make Sales Pitches For Airline Products And Services When Appropriate.• Upsell Higher Class Tickets Or Services When Possible.• Cross-Sell Related Products And Services, Such As Rental Cars And Hotels.• Process Payments Quickly And Accurately.• Follow Up With Passengers After Their Travel To Ensure They Had A Positive Experience.• Maintain A High Level Of Professionalism At All Time. Show less

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  JobSquad Staffing South Florida

  Nov 2017 - Mar 2020

  US IT Recruiter

  Working On Marketing Consultants As Bench Sales Recruiter.-> Analyze Requirement, finding and matching prospective candidates by telephone, e-mail and Internet to determine skills, experience and areas for geographic employment, preferences, and availability with the requirement. -> Involved in End to End in US International Recruitment Process.-> Sourcing, identifying, the Requirements from Top vendors to place Consultants in quick turnaround time in contract, contract-to-hire and permanent positions.-> Responsible for full cycle of end to end recruitment.-> Establish and maintain a good relationship with the employees, vendors and the clients-> Marketing our bench own consultants to the suitable requirements.-> Able to hit the ground running in filling positions in a very short time frame.-> Understand our clients and job requirements be inquisitive, use internal and external resources to identify top talent efficiently and effectively.-> Candidate must be able to recruit for multiple requirements in Information Technology.-> Make recommendations to clients regarding the top talent available to meet their specific requirement.-> Manage the recruitment process based on the constant changing priorities and client needs.-> Recruiter will work with the latest and best technical recruiting tools to enable you to achieve success. Show less

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  SYKES BUSINESS SERVICES OF INDIA PRIVATE LIMITED

  Jan 2022 - Jan 2023

  Customer Service Professional

  • Identify The Problems And Search Solutions To Offer Answers To The Solve Questions From Customers By Using The Given Channel Of Communication.• Document Correctly The Data Base By Using The Given Tools In Order To Keep Track Of Customer’s Request Through Data Entry.• Meet Establish Individual And Team Performance Targets, Including Customer Service, Productivity, And Quality Standards.• Follow Up On The Customer’s Issue Until Is Solved Such As Requests, Transactions, Information Changes, Or Any Other Issue Addressed By The Customer.• Problem Solve And Connect With Customers By Phone Via Inbound And Outbound Calls.• Strive To Meet And Exceed Metrics While Providing Excellent Customer Service.• Builds And Maintain Business Relationship With Clients By Providing Prompt And Accurate Service So As To Promote Customer Loyalty. Show less