Ryan L.

Experience

• 

  TD Canada Trust

  Nov 2011 - May 2013

  Successfully implemented a hassle-free fee return policy to improve customer satisfaction, where we will return what was charged. Our branch satisfaction ratings went up to 95% from previous 80%.Effectively referred new clients toward to our sales team which generated more sales revenue for the branch. Developed new approaches to reduce heavy customer traffic by proactively inquiring about the issues each customer had while they were in line which resulted in answering questions that did not require a teller. Show less

  • Financial Services Representative

    Sept 2012 - May 2013

  • Customer Service Representative

    Nov 2011 - Sept 2012
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  Lululemon athletica

  Nov 2014 - Jan 2015

  Educator

  Promoted healthy living within our Calgary community by informing guests about new workout places such as Junction 9, a new Yoga studio in Inglewood, and new groups such as YYCBikerGang, where people meet up and bike around the city.Connected with our local ambassadors to share experiences and benefits to others about being active, which allowed us to express our unique perspectives on how to achieve healthy and positive living. Suggested genuine insights and provided feedback on the details to improve on the quality of active wear. Show less

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  Respiratory Homecare Solutions Inc.

  May 2015 - Nov 2015

  Administrative Assistant

  Playing a key role under the newly established Service for Life program and helped generated new revenue of $16,000 to $18,000 for each of the past 4 months.Analyzing databases to fully understand what our clients require and need, and also to inform business decisions on how to efficiently utilize tools and resources to maximize revenue. Meeting anticipated goal of 20% revenue increase every quarter.

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  TD Canada Trust

  Nov 2015 - Aug 2016

  Customer Service Representative

  Acquired $300,000 in the last quarter for our financial planner and financial advisor.Proactively engaging in helping and determining the best plans for our clients to save money. Became a member of TDVN, TD Volunteer Network, where members sign up to volunteer at various events.

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  TD

  Aug 2016 - Mar 2019

  - Utilized mySMP portal to obtain regional data and construct reports through Microsoft Excel.- Analyzed data and crafted a variety of reports for Operations, Sales & Customer Experience and Internal Communications divisions. - Coordinated and managed all of the pageantry requests and logistics to events across Prairie Region.

  • Manager

    Mar 2017 - Mar 2019

  • Regional Coordinator

    Aug 2016 - Mar 2017
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  TD Insurance

  Mar 2019 - now

  Claims Analyst