Martine Vedvik

Experience

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  Rema 1000

  May 2010 - Aug 2018

  Shop Assistant
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  Kremmerhuset

  May 2013 - Jan 2015

  Shop Assistant

  Salgsmedarbeider

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  Cubus AS

  Sept 2014 - Apr 2015

  Shop Assistant
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  KappAhl

  Apr 2015 - Aug 2016

  Shop Assistant
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  Nille AS / Per Aarskog AS

  May 2015 - Aug 2016

  Shop Assistant
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  Front Systems AS

  Jan 2019 - Feb 2024

  As a Customer Success Manager at Front Systems AS, I ensure our clients maximize the value from our innovative retail technology solutions. My responsibilities include onboarding new clients, providing tailored training sessions, and offering ongoing support to help retailers seamlessly integrate and utilize our systems. I proactively manage client relationships, address their needs, and implement strategies to enhance their overall experience and satisfaction. Through data-driven insights and a customer-centric approach, I drive product adoption, minimize churn, and contribute to the continuous improvement of our solutions and services. Show less - Support with ZenDesk as a ticket system for troubleshooting bank terminals, networks, system performance, accounting integrations and online store integrations (Miinto, Shopify, Zalando)- Analysis of support performance, KPI and improvement measures to streamline support- Maintenance of the contents of Confluence (internal wiki / KB)- Maintenance of the content of the Help Center / Wordpress (external wiki / KB)- Windows OS and iOS- Problem solving on Hardware and Software- IT Service Management (ITIL)- Wholesale and retail operations- Client operation- Infrastructure Show less - Support with ZenDesk as a ticket system for troubleshooting bank terminals, networks, system performance, accounting integrations and online store integrations (Miinto, Shopify)- Analysis of support performance, KPI and improvement measures to streamline support- Maintenance of the contents of Confluence (internal wiki / KB)- Maintenance of the content of the Help Center / Wordpress (external wiki / KB)- Windows OS and iOS- Problem solving on Hardware and Software- IT Service Management (ITIL)- Wholesale and retail operations- Client operation- Infrastructure Show less

  • Customer Operations Manager

    Jan 2024 - Feb 2024

  • Customer Success Manager

    Dec 2021 - Jan 2024

  • Senior Technical Support Consultant

    Feb 2021 - Dec 2021

  • Technical Support Consultant - 1. line support

    Jan 2019 - Feb 2021
• 

  EG A/S

  Feb 2024 - now

  Senior Manager - Technical Support Manager for Retail & Wholesale

  As the Manager and Head of First Level Support for Retail and Wholesale at EG AS, I lead a dynamic team in Norway, Sweden, and Denmark dedicated to providing top-tier support to our retail and wholesale customers. My role involves overseeing daily support operations, ensuring swift and effective resolution of customer inquiries, and implementing strategies to enhance the overall customer experience. By fostering a proactive support environment and leveraging data-driven insights, I aim to elevate our service standards and contribute to our clients and our company's sustained success and growth. Show less