Andréia Beloni

Experience

• 

  Hospital Dia Oswaldo Cruz

  Feb 2012 - Oct 2016

  Administrative Manager

  Main activities:● Customer attendance in person and on the phone;● Posting of invoices;● Closing accounts to send to health plan company, authorization of procedures and medications for surgeries;● Billing and reception in general;● Negotiation of price readjustments of services provided from health plans;● Responsable for all adminstrative and financial aspects of the company;

• 

  Philips

  Oct 2016 - Dec 2023

  ➜ Supply Chain & Pharmacy Team Specialist (SME)● Responsible for ensuring team’s knowledge and sharing;● Participation PI plannings representing support team with the aim of passing on knowledge to teammates and ensuring customer satisfaction regarding new features;● Daily Management defining priorities, sharing important information, motivating the team to share situations that they consider it important or situations that they need help;● Acting as L3 analysis providing help to the teammates, tickets resolution involving other areas as R&D, Implementation and/or Customer Success, usually escalated or urgent tickets;●Providing training for colleagues located in other countries, monitoring ticket service daily and performance;●Responsible for Service Now Deployment acting as Business SME. Participating in English meetings with Implementation team from other countries and sharing the knowledge for more than 300 Brazilian employees via Team or in person meetings; Show less

  • Support Specialist

    Jan 2022 - Dec 2023

  • Support Analyst

    Jun 2019 - Jan 2022

  • Support Technician

    Oct 2016 - Jun 2019
• 

  HealthLink Europe & International

  Aug 2024 - now

  Customer Care Specialist