Sadhana P

Experience

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  Cognizant

  Sept 2010 - now

  • Ensuring risk of policy holders is captured appropriately for accurate premium calculation during policy renewal• Validating customer risk information and seeking clarity through written correspondence for appropriate credit charges and premiums on personal policies• Quality – auditing transactions processed, to gauge accuracy performance across 28 lines of underwriting and policy administration work• Creating and maintaining daily performance, accuracy and other associate reports and preparing dashboards• Assisting my team lead in preparing daily and weekly production plan and ensuring work was assigned accordingly and tracking task completion• Maintaining update logs and procedural change documents• Training, Coaching and mentoring new hires• Participate in weekly quality calibration sessions with the onshore partners Show less

  • Team Lead

    Sept 2010 - now

  • Team Lead

    Sept 2010 - now