Navid Alibabaei

Experience

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  Gozine 2 Institution of Education and Culture

  Jul 2004 - Jul 2004

  Project Employment for student counseling

  Project for advising students on choosing the best option for taking up studies in the universities based on Gozineye 2 recommendation software

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  Med & Lab Engineering Magazine

  Jan 2005 - Jan 2005

  Marketing and Translation

  Project Employment for Arab Health International Exhibition 2005 in Dubai

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  FUPT

  Jun 2008 - Sept 2008

  Manager and Teaacher

  Arrangement and coordination of the teachers and students and the teaching sessions Teaching Electrical engineering subjects such as Logic design and VLSI to bachelor students

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  Ehya Darman Pishrafteh Co.(EDP)

  Oct 2008 - Jul 2010

  Netwotk\IT Administrator

  In addition to work as a network administrator, the responsibility of purchasing and providing the company with the needed hardware and software, setting up and configuring information systems and maintaining the IT elements was among the duties. Used skills: Hardware Installation, Routers, Switches, VPN, Network Admin, IT Solutions, Cisco interface, IP protocols

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  ZTE Corporation

  Mar 2009 - Oct 2009

  Operations Technician in SMS data Centers

  Operations and Maintenance-On Temporary assingment from Ehya Darman to ZTE- Configuration, monitoring,maintenance and trouble-shooting of servers, routers and other equipments and managing turnovers and downtimes and occasionally covering shifts in the 1st support line in the SMS data centers of mobile communication company (MCI) of Iran operated by ZTE Corporation. [24/7 On-call position in a mission-critical environment].Used skills: Troubleshooting ,TCP/IP, Routers, GSM, Maintenance, Router Configuration, NOC Show less

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  Ryerson University

  Sept 2013 - Apr 2014

  Research Assistant

  Routing modification in different types of wireless networks. Working with Routing protocols, Ad-Hoc routing, MANET ,WMN, Implementation, Performance comparison, Implementation and SimulationUsed skills: Research, Routing protocols :BGP, EIGRP, OSPF, Ad-Hoc routing, MANET, IOT, Implementation,

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  Navipro

  Nov 2015 - Oct 2018

  Sole-Trader

  Network and IT Consultant Company; Services within: IP networks, networks security, operating systems, etc. to private small businesses and individuals and educational servicesUsed skills: Network knowledge, IT knowledge, Problem Solving, Microsoft Server, Educational knowledge,

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  Worldline Global

  Dec 2018 - May 2019

  Application Specialist (2nd line Technical support)

  2nd line technical customer support, troubleshooting and administration for online and card payment platforms through gateway and full service solutions by Worldline.Used skills: Troubleshooting, SQL, UNIX command, scripting, Jira, payment systems, PCI, 3Ds

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  Arelion

  Jun 2019 - Jul 2021

  Support Engineer

  technical customer support and troubleshooting as Tier 1 Telecom provider for Tier 2 and 3 Telecom companies with signalling, voice and IPX Transit products provided by Telia Carrier's internet backbone, and Network change management Used skills: Troubleshooting, Testing, OSS, BSS, VOIP, SIP, ISUP, signalling, A2p, IPX, Salesforce, SLA, Telecom, CRM, Customer Contact, NCM

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  Working Group Two

  Aug 2021 - Nov 2023

  Support Engineer

  [company acquired by Cisco] As a technical support engineer, main role is to give 2nd line support to MVNOs, MVNEs, tenants and IoT providers on the products provided by the cloud-based mobile core network solution by WGTWO.Investigating and troubleshooting the different cases of, Voice, Data ,VAS, network attachment, ect that has been reported by the customer’s last line of support. Among other duties is to develop Jira Service Management and its administration as the main support tool.Being the main customer contact point, meant reporting back to the customer on Service and Feature Requests and task progress check-ins and providing customers with service reports as an Acting Account (service ) manager. Writing technical handbooks and training was another part of activities. Used skills: Troubleshooting, telecom, LU, SMS, MMS, VOLTE, VOIP, SIP, CS, signaling, diameter, Jira Admin, JQL, SLA, Teolco, CRM, Technical writing, account management, JSM Show less

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  Cisco

  Aug 2021 - now

  Senior Support Engineer

  [Through Acquisition of WGTWO]As a Senior technical support engineer, main role is to give 2nd line support to MVNOs, MVNEs, tenants and IoT providers on the products provided by the cloud-based mobile core network solution by WGTWO.Investigating and troubleshooting the different cases of, Voice, Data ,VAS, network attachment, ect that has been reported by the customer’s last line of support. Among other duties is to develop Jira Service Management and its administration as the main support tool.Being the main customer contact point, meant reporting back to the customer on Service and Feature Requests and task progress check-ins and providing customers with service reports as an Acting Account (service ) manager. Writing technical handbooks and training was another part of activities. Used skills: Troubleshooting, telecom, LU, SMS, MMS, VOLTE, VOIP, SIP, CS, signaling, diameter, Jira Admin, JQL, SLA, Teolco, CRM, Technical writing, account management, JSM Show less