Ayodeji Ajibade

Experience

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  UBA Group

  Dec 2014 - Sept 2019

  Customer Service Officer

  • Coordinated the management of operational risk issues that arise in daily activities at the branch level.• Ensured effective/efficient implementation of bank wide policies, procedures and controls with respect to branch operations.• Effectively communicated complex and sensitive information to various stakeholders, utilizing persuasive skills to influence and achieve desired outcomes.• Proactively resolved customer account queries and complaints through precise transaction tracking and data interpretation, ensuring up-to-date customer information and accounts.• Developed an effective aging analysis using Microsoft Excel to streamline ATM card tracking.• Implemented robust Know Your Customer (KYC) procedures in accordance with internal policies and the Banks regulatory guidelines, significantly reducing setbacks in the account opening process. Show less

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  Nigerian Export Promotion Council (NEPC)

  Oct 2019 - Nov 2022

  Help Desk Support Analyst | Trade Information Officer

  • Conducted Risk Reduction Plans by proactively identifying and investigating vulnerabilities within the Council’s internal controls to ensure continuous improvement and enhance risk mitigation.• Ensured that all system activities were carried out in full compliance with regulatory requirements, Risk Management Framework and internal Council Policies and Policy Standards.• Skillfully documented and communicated issues, fostering collaborative efforts to triage resolutions and escalate, when necessary, all while maintaining an accurate inventory of hardware and software assets to ensure proper licensing, timely replacements, and necessary upgrades.• Delivered swift and efficient technical support, addressing computer-related issues and network problems• Proactively logged and tracked all service requests to ensure timely resolution, meticulously maintaining comprehensive records of support provided.• Effectively managed 300+ user accounts, aligning with organizational policies by creating, modifying, and deactivating accounts as required, while also administering software updates, patches, and security fixes to uphold system health and security. Show less

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  RENNIE MACKINTOSH LIMITED

  Nov 2022 - Apr 2024

  Help Desk Operator

  • Delivered prompt and professional technical support to customers and staff.• Liaised with vendors to provide prompt repair and maintenance services. • Expertly managed reservations through online, phone, and in-person channels.

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  Monzo Bank

  Mar 2024 - May 2024

  Business Banking Analyst

  • Conducted Risk Profile Assessment by investigating new businesses and their owners/directors.• Ensured that business accounts comply with company policies, maintain appropriate documentation, and are duly registered with Companies House.• Monitored business customer transactions effectively to identify and prevent suspicious activities, ensuring account integrity and security.• Prevented the registration of duplicate business accounts and ensured banned customers do not bypass security measures or policies to open new business accounts under different names.• Assisted business customers with account management tasks such as updating account information, processing transactions, and handling billing inquiries. Show less

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  Barclays

  May 2024 - now

  Fraud Analyst

  • Investigating unusual activities on Fraud Management systems to prevent fraudulent activities and scams, ensuring the security of customer accounts, and filing suspicious activity reports.• Educating customers on best practices for protecting their finances, providing effective warnings and advice to help them avoid financial losses and emotional distress.• Effectively analysing and interpreting information from various Case Management softwares to support informed decision-making regarding customer transaction.• Responsible for addressing and resolving cases and contentious matters efficiently while consistently delivering outstanding customer service. Show less