Teigan Hockman

Experience

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  Autistic Self Advocacy Network

  Dec 2015 - Aug 2016

  Communications Intern

  Research, writing, editing, and plain-language translation of resources to improve literacy on self-advocacy, autism and disability related topics.

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  Kansas City Arts for Disabilities

  Jan 2016 - Jan 2017

  Volunteer COO and Artistic Director

  Came on board to help with ideas to revitalize and expand Kansas City Arts for Disabilities so that not only the day program users would benefit, but all residents in the Greater Kansas City would, especially those with disabilities and chronic illnesses. Grants research, artistic program guidance, social media presence, instructor and volunteer recruiter.

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  UMKC - Institute for Human Development

  Mar 2016 - Jan 2017

  Education, Disability, and Inclusion Undergraduate Student Intern

  • Compiled and researched sensitive data on behavior of inner city students in an alternative school• Home visits with a senior IHD employee to advise students on how best to achieve their college career goals• Prepared informational materials for student peer mentors of UMKCs Propel TIPSID program on disability accommodations for their mentees• Provided training to the mentor• Networked with local organizations and people interested in working with the Propel students.

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  Grimm's Indie Faire

  Jan 2017 - Dec 2017

  Non-Profit Founder

  • 60+ local alternative art vendors were recruited, as well as entertainment, and donations from local businesses.• Over 1500 patrons attended the event and all reviews were extremely positive, with many vendors and patrons excited for future events.• Invited to curate a yearly group show at Jones Gallery to showcase artists with disabilities as a result.Future plans include• A larger and yearly Grimm's Indie Faire• Quarterly gallery shows• Creation of Zeitgeist, a non-profit co-working studio space and gallery, which will operate on a sliding scale and be fully accessible to people with disabilities. Show less

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  Compass Heath Wellness

  Apr 2018 - Oct 2018

  Career Development and Project Case Worker

  - Empowered clients through employment coaching (resume building, job search assistance), educational support (HiSet prep, digital literacy), therapeutic activities, fostering social engagement, and skill development.- Promoted client recovery and reintegration into the workforce by adhering to Clubhouse Model principles and motivating participation in treatment programs.- Supported client well-being by addressing community needs, developing progress plans, and providing crisis intervention.- Maintained accurate client progress plans (PDPs) and clinical documentation for client privacy and treatment continuity. Show less

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  General Assembly

  Feb 2019 - Mar 2020

  Junior Software Engineering Fellow | Web Development Immersive

  • Built full-stack web applications from scratch using several programming languages independently and as part of a group.• Used GIT with GitHub integration to deploy applications on cloud services.• SQL, Sequelize, and Express. Utilized Node.js to build scalable and efficient back-end functionalities for web applications.• Pain point problem-solving and analysis to identify patterns in code.• Used pseudocode, whiteboarding, and wireframing tools to plan and design software projects.• Collaboration with peers and instructors via Slack and Tello to ensure project completion. Show less

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  Capsule

  Mar 2020 - Nov 2021

  • Onboarded and supported patients with app and over phone during COVID-19, navigating rapid growth.• Supervised high-volume FAQ team, resolving agent issues and escalations, and identified inefficiencies.• Ran chat support as first chat agent and established metrics while using best practices in customer service.• Initiated pharmacy technician training and collaborated with pharmacists and couriers on account issues.• Mentored a team of new agents remotely, assisting them with using PioneerRx and other pharmacy software. Show less

  • Pharmacy Experience Agent II

    Sept 2020 - Nov 2021

  • Pharmacy Experience Agent

    Mar 2020 - Sept 2020
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  Spruce Health

  Feb 2022 - Dec 2022

  Customer Support Specialist

  • Provided Tier 1 and 2 support for a top-performing medical communications app, on over 70+ daily tickets.• Configured workflows (phone trees, text trees, folder trees) and integrated apps for diverse customers.• Collaborated with cross-functional teams (C-Suite, Sales, Success, Development) and reported to CEO/CMO.• Ensured operational efficiency through telecom and shipping logistics management.• Conducted meta research on communications to identify security risks and troubleshoot issues. Show less

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  BotFactory, Inc.

  Sept 2023 - Mar 2024

  Customer Success Specialist (Customer Happiness)

  • Enhanced customer success through improved support, onboarding, shipping logistics, and outreach campaigns.• Provided Tier 1 technical and mechanical support for scientific equipment and built front-end code.• Developed customer education materials including FAQs, YouTube videos, and starter kits.• Collaborated with C-Suite, Sales/Marketing, Development, Technical, and reported to COO.• Served a range of clients, from small to large organizations (NASA, universities, and governments worldwide). Show less

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  DataAnnotation

  Dec 2023 - now

  AI Data Annotator

  • Trained and ensured quality of AI responses through various factors (grammar, style, accuracy, etc.).• Identified and addressed responses with PII, unsafe content, and misleading information.• Built front-end code to train AI models and evaluate their performance on navigating websites.• Engaged in real-time human-AI interactions to teach models, ensuring a safe and positive user experience.• Prompted AI models to create problematic responses for further training on correct behaviors. Show less