Mujtaba Abid Rizvi

Experience

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  Asia Pacific Institiute of Information Technology

  Feb 2004 - Jan 2005

  Technical Assistant (Intern)

  - Provided support in Network Troubleshooting, Installation and Configuration of Operating Systems (Windows 2000 Professional, Windows XP and Windows 98)- Provided technical support for computer hardware of branded and unbranded computer systems

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  TRG - The Resource Group

  Mar 2011 - Jul 2012

  Customer Support Executive and NOC engineer

  - Generated NOC Approvals for Qubee Installers as a N.O.C Engineer by working on M-2000 Network Management Software - Handled and resolved customer queries regarding Internet issues, complaints, punch sales leads and activation of Qubee Internet Accounts

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  DataCheck (Pvt) Ltd.

  Jul 2012 - Dec 2012

  Network and System Engineer

  - Installed, configured and managed software and hardware on servers and user machines- Monitored logs for intrusion signs on servers and user machines and participated in investigation of any systems and network related incidents- Maintained an inventory of all network equipment’s and all monthly MIS reports, Tracked systems health and reported/resolved any issues/incident- Recommended and acquired hardware replacements and upgrades.- Managed and monitored LAN/WAN network services and primary/backup links. Took daily, weekly and monthly backups using LTO Ultrium Tapes and maintained their reports for DR Site use- Created Dial-up and Internet VPN IDs on ACS 5.0, managed, maintained and troubleshot VPN Network by using Fortigate and Cisco Firewall. Managed PRI Lines for VPN Show less

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  Midas Safety

  Jun 2013 - Feb 2017

  I.T OFFICER

  - Established, aligned and managed Threat Management Gateway (TMG), Kaspersky Anti-Virus, Active Directory (AD), Domain Naming Server (DNS), MDaemon, Windows Server Update Services (WSUS) and Wi-Fi routers- Managed Polycom Video Conferencing Device HDX6000 for conference meetings with other Polycom-based branches of Midas Safety. Created and managed VPN connections for Extranet users- Maintained and updated assets inventory and IP / MAC address user wise on monthly basis- Arranged desktops and laptops for new users by generating purchase requisitions using SAP according to standard operating procedures- Ensured proper internet connectivity throughout the office for SAP, e-mail and internet access- Took in charge for servicing of computer systems, servers, UPS, printers and scanners by vendors. Upgraded hardware and repaired in case of hardware failure. Installed and troubleshot necessary softwaresKey Achievements:- Successfully switched from local MDaemon servers to Cloud-Based emails of Microsoft known as Office 365- Achieved complete centralization of network cables and switches placed on UPSs’.- Efficiently handled deployment of centralized Antivirus Server- Effectively completed auto UPS power management of Servers in occasion of power failure- Prepared disaster recovery plan and assigning of critical levels for assets- Systematically achieved shifting of whole IT room to some other location and moving back to new IT room properly with minimum downtime Show less

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  Habib University

  Feb 2017 - May 2017

  Sr. Officer IT

  - Installed, configured and managed Virtual Machine Servers using Microsoft System Center Virtual Machine Manager (SCVMM), System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) and VMware ESXI 5.5, vCenter, vSphere client- Managed backup of File Server, PeopleSoft, and Lync data in LTO Ultrium Tape Drives through Symantec using Internet Small Computer System Interface (iSCSI) technology for Storage Area Network(SAN)- Managed Backup of Virtual Machines, Servers and Clients using Veeam. Monitored Dell PowerEdge M1000E Blade Server, R720 and 2950 Servers- Monitored Dynamic Host Configuration Protocol (DHCP), Active Directory (AD), Domain Name Server (DNS), Print Server, Radius, Network Management System (NMS), Storage Area Network (SAN), Network Attached Storage (NAS) and IP-Phones Show less

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  Jaffer Brothers (Pvt) Limited

  Jun 2017 - May 2018

  Resident Engineer

  - Efficiently handled all clients’ related queries concerning VMware- Troubleshot system & network problems; diagnosing and solving hardware/software faults- Monitored day to day performance of computers and servers- Answered questions pertaining to user inquiries regarding computer software/ hardware and presented solutions to them

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  Hamdard

  Jun 2018 - now

  - Leading a team of 10 IT professionals, reducing system downtime by 20% through IT infrastructure optimization.- Manages Microsoft Exchange (migrating 500+ users to Office 365), Active Directory, GPO, SSO, MFA, and VMwareESXi/vSphere.- Implements disaster recovery solutions, reducing switchover time from 4 hours to 30 minutes.- Leading IT infrastructure projects, achieving 20% cost savings via strategic procurement and vendor negotiations.- Enhances system security by 35% through access controls, LAPS implementation, and firewall optimizations.- Improving data center operations, maintaining 99.9% uptime SLA and ensuring business continuity.- Develops IT documentation and asset management policies, improving tracking accuracy by 40%. Show less

  • Manager IT- Systems and Data Center Operations

    Jun 2020 - now

  • Deputy Manager - Systems & Data Center Infrastructure

    Jun 2018 - Jun 2020