Christopher Bunclark

Experience

• 

  The Very Group

  Apr 2010 - Jul 2020

  • Review and record potential data breach reports, ensuring that the risks are identified and appropriate remedial action is taken• Support the business in addressing process weaknesses identified through the breach process• Provide advice and guidance to the business whenever a process is introduced or changed• Assessment of DPIAs and LIAs• Ensuring Subject Rights Requests are dealt with appropriately and timely• Investigate and respond to complaints received from the ICO, ensuring appropriate steps are taken to remediate any process failings• Identify high risk incidents and escalate to the DPO and relevant risk committee• Support the provision of education and training in data privacy and the GDPR across the business• Interpreting regulatory guidelines and how they impact on operational process• Ensuring relevant MI is in place to demonstrate compliance and identify risks• Production of periodic board packs to highlight compliance landscape Show less • Develop controls across the full end to end complaints review processes for Customer Excellence, and provide 1st line assurance of complaint handling processes being completed via internal & external first line complaint resolution• Ensuring operational processes fall in line with regulatory guidelines and implementing adequate controls • Provide process and controls across Data Protection functions and benefit tracking• Designing, building and implementing individually tailored risk-based assessments, frameworks, and monitoring programs within Shop Direct and partner organisations, to ensure policy, regulatory, legal and contractual requirements are fulfilled• Conducting regular audits of complaint handling functions, to ensure all parties with a responsibility to customers conduct their business in a manner that is fair and compliant, both regulatory and contractually• Conduct internal process controls and produce report summaries for senior management highlighting concerns and recommendations• Conduct Check the Checker Quality Assurance checks within Customer Excellence and outsource partners, together hosting consistency clinics to ensure that the Quality Assurance model remains fit for purpose • Build a strong network of stakeholders internally and externally • Manage highly sensitive and confidential information relating to Shop Direct and partner organisations• Regulatory compliance in relation to data security is achieved and maintained• Regular risk assessments are conducted, reviewed with necessary stakeholders• Ensuring issues are risk assessed and managed, and oversight retained through to resolution• Ensuring complaint handling functions and external relationships are operating in a fair and compliant manner Show less • Responsible for reviewing procedures, improving effectiveness/efficiency and running/supporting projects which impact on FS Credit Operations• Establishing root cause of issues and proposing recommendations to address them• Conducting extensive, low level analysis from high level issues• Ability to interpret data to ensure complaint drivers are established correctly• Identifying potential risks of proposals/projects and proposing ways to mitigate them• AIM facilitator - managing key stakeholders to ensure each item investigated through to resolution• Challenge and influence key stakeholders to achieve the right outcome• Stakeholder management across all levels of the business and engagement developed through a variety of project work• Responsible for facilitating and managing change across communications and implementation of new processes• Use continuous improvement principles, whilst adhering to SDFS policy and compliance guidelines• Excellent communication skills across a variety of mediums (written/face to face/presentation)• Development of proposals and improvement plans to enhance customer journeys/processes• Identification and recommendations for automation or ways to make processes slicker/more robust• Effective documentation to ensure clear audit trails and relevant sign off is obtained• ‘Outside the box’ thinker who challenges existing methods of work for improvement• People Forum representative and Your Shout lead Show less • Tasked to independently review cases in relation to sales, complaints and customer experience• Regularly recommend changes to mitigate risk, streamline processes and ensure fair customer outcomes• Creation of MI to enhance QA experience for both QA and work stream• Regular liaison with other departments to understand the complete customer journey and to highlight any common issues or complaint drivers• To continually familiarise myself with TCF principles, as well as DPA and FCA guidelines• Identify and effectively communicate any potential compliance risks, as well as analysing how they could pose a risk to the business• Integral part of the ‘PPI Pilot’ project and was central to policy and process creation, as well as testing and documenting of new processes• Host and participator of ‘Consistency Clinic’ workshops to target shortfalls and establish common practice Show less

  • Data Protection Analyst

    Jan 2020 - Jul 2020

  • Policy and Control Specialist

    Mar 2018 - Jul 2020

  • Business Agility Analyst

    Jul 2015 - Mar 2018

  • Quality Assurance Specialist

    Oct 2012 - Jul 2015

  • Communications Specialist and New Customer Sales Advisor

    Apr 2010 - Oct 2012
• 

  Office for Nuclear Regulation

  Sept 2020 - now

  I am responsible for leading the development and management of the governance arrangements for ONR and delivering data protection compliance. I support the appropriate operations of the Board, its Committees and Executive Governance structures ensuring that the conduct of meetings is in accordance with effective governance principles. I am responsible for the Governance, Organisational Resilience and Compliance Office's business management activities and lead the data protection function in order to enable ONR to meet statutory responsibilities. Show less

  • Corporate Governance and Compliance Lead

    Jul 2021 - now

  • Governance and Compliance Officer

    Sept 2020 - Jul 2021