Gaurav Mudgal

Experience

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  Convergys India Pvt. Ltd.

  Apr 2006 - Dec 2006

  Helpdesk Executive

  Job Responsibilities Handling helpdesk Arranging of Cabs Ensuring day to operation Roster management

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  RBS

  Jan 2007 - Dec 2007

  Shift Incharge

  Job Responsibilities Managing complete day to day transport operation for 1000+ cab users. Handling shift cell as well as all kind of employee escalations related to transport. Managing all types of routes (scheduled & unscheduled) ensuring their OTA & OTD also. Managing team roster & attendance for their salary process. Managing all type of MIS & routine report to update business, management etc. Adhering employee safety & security norms very strictly to meet client expectation. Taken various steps for team motivation & their productivity. Managing end to end Invoicing of all 5 vendors & regular follow up for their payment.Achievements: Appreciation Certificate received from Top Management to running smooth Transport Services andincrease the OTA. Appreciation Mails received from Director for prepare the transport roster and decrease the issues. Show less

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  American Express

  Jan 2008 - Oct 2014

  Shift Incharge

  Job Responsibilities Taking care of routine operation for 4000+ transport users. Routes planning through manual process. Vendor management as well as their development. Handling compliance & reports of various types. New Joiner induction & open house session with business people. Crisis management & Incident / accident handling with proactive approach & action. Organizing Town halls for business people in terms of transport arrangement. Managing end to end Invoicing process & follow up of vendor payment with finance. Handling team roster for 55 team members as well as their attendance & salary process. Regular one to one with team & seeking to resolve their concern as well as create motivation.Achievement: Appreciation Certificate received from Vice President for helping to launch the inbound tool (ATRMS& ESS). Appreciation Certificate received from Top Management to reduce the Transport Cost by mergingthe shifts. Appreciation Certificates received from Process top management for arranging the Townhall. Show less

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  Barclays

  Jul 2015 - Nov 2015

  Assistant Manager (MIS & Invoicing)

  Key Responsibilities: Handling end to end operation of 3500+ employees in daily day routine. Ensuring the SLA for their OTA & OTD. Managing vendors & their compliance. Handling various types of MIS for business & leaders. Creating Transport Deck & Presentation for team / dept. Managing team roster, attendance & their performance. Cost analysis & work out on ways of cost optimization. Regular touch with leaders for correcting things & putting initiatives to increase processproductivity. Stationary managementInitiatives Implement various type of MIS for better analysis of results. Implement of proper documentation of Invoice. Show less

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  CSC

  Jan 2016 - now

  Assistant Manager

  Handling end to end operation of 3500+ employees in daily day routine. Ensuring the SLA for their OTA & OTD. Managing vendors & their compliance. Handling various types of MIS for business & leaders. Creating Transport Deck & Presentation for team / dept. Managing team roster, attendance & their performance. Cost analysis & work out on ways of cost optimization.Work on various cost saving projects & process improvement.