Nova Hamilton

Nova Hamilton

Production Manager / Producer

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location of Nova HamiltonJamaica

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  • Timeline

  • About me

    Snr Manager B2B Service Implementation at Cable & Wireless Communications

  • Education

    • Edna Manley College of The Visual & Performing Arts

      2001 - 2005
      Bachelor of Arts (B.A.) Cultural Studies/Critical Theory and Analysis
    • The University of the West Indies, Mona

      2001 - 2004
      Bachelor of Arts (BA) Humanities/Humanistic Studies
    • Knox College

      1999 - 2001
      GCE A' Level Pre - University
    • DeCarteret College High

      1994 - 1999
      High School Diploma

      President Drama and Debating Club Member of school debating team 1998Member of school choir

    • Florida International University

      -
      Master of Business Administration (MBA)
    • Boston University

      2011 - 2011
      PMP Certification Project Management
  • Experience

    • PULSE INVESTMENTS LIMITED

      Jan 2006 - Oct 2006
      Production Manager / Producer

      Selected Accomplishments- Planned and produced Miss Jamaica Universe pageant, Caribbean Fashion Week, Pulse Caribbean Model Search. - Arranging interviews and liaising with various designer and modeling agencies overseas for placements of local models- Select Panel of judges for varying competitions - Coaching on the particulars of pageant and preparing the judging sheets used during the pageant.- Secure all the necessary reservations and permits for events - Hiring of emcee and putting together script for events- Secure Sponsorship for events- Arranging of photo ops and interviews Show less

    • Columbus Communications Jamaica Ltd. (Flow)

      Jan 2007 - Jun 2016
      Business Support Manager

      • Manager of the Business Support, Dispatch, Contact Centre, Processing and Quality Assurance teams.• Quarterback the activities of other departments and Flow's partners in the provisioning of services, resolution of problems and reconciliation of all discrepancies.• Established project control procedures such as project forecasts and cash flow projections.• Established and maintained vendor partnerships.• Established operational objectives and work plans.• Documentation and training on all B2B processes and product• Create job descriptions, coordinate customer service training and development of targets and KPI for improved service delivery• Oversee management of all commercial managed services projects. Show less

    • Cable & Wireless Communications

      Jun 2016 - now

      1. Identify, Procedural and Control deficiencies through comprehensive process analysis and implement correction according to strategic guidelines. 2. Championed discovery documentation and investigative sessions aimed to optimize businesses and subsequently implemented corrective actions.3. Manage implementation chartered to initiate the Business Process changes.4. Build and evaluate business advancement processes and make recommendations for strategic directives to further optimize customer experience and business operations. Show less

      • Snr Manager B2B Service Implementation

        Jan 2025 - now
      • Manager Business Process Management

        Sept 2021 - now
      • Sr. Business Process Analyst (Regional)

        Jun 2016 - Sept 2021
  • Licenses & Certifications

    • Introduction to fibre optics

    • Certificate in applied project management

      Boston University
      Jan 2011
  • Volunteer Experience

    • Program Co-ordinator

      Issued by Konnectingminds
      KonnectingmindsAssociated with Nova Hamilton