Nova Hamilton

Experience

• 

  PULSE INVESTMENTS LIMITED

  Jan 2006 - Oct 2006

  Production Manager / Producer

  Selected Accomplishments- Planned and produced Miss Jamaica Universe pageant, Caribbean Fashion Week, Pulse Caribbean Model Search. - Arranging interviews and liaising with various designer and modeling agencies overseas for placements of local models- Select Panel of judges for varying competitions - Coaching on the particulars of pageant and preparing the judging sheets used during the pageant.- Secure all the necessary reservations and permits for events - Hiring of emcee and putting together script for events- Secure Sponsorship for events- Arranging of photo ops and interviews Show less

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  Columbus Communications Jamaica Ltd. (Flow)

  Jan 2007 - Jun 2016

  Business Support Manager

  • Manager of the Business Support, Dispatch, Contact Centre, Processing and Quality Assurance teams.• Quarterback the activities of other departments and Flow's partners in the provisioning of services, resolution of problems and reconciliation of all discrepancies.• Established project control procedures such as project forecasts and cash flow projections.• Established and maintained vendor partnerships.• Established operational objectives and work plans.• Documentation and training on all B2B processes and product• Create job descriptions, coordinate customer service training and development of targets and KPI for improved service delivery• Oversee management of all commercial managed services projects. Show less

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  Cable & Wireless Communications

  Jun 2016 - now

  1. Identify, Procedural and Control deficiencies through comprehensive process analysis and implement correction according to strategic guidelines. 2. Championed discovery documentation and investigative sessions aimed to optimize businesses and subsequently implemented corrective actions.3. Manage implementation chartered to initiate the Business Process changes.4. Build and evaluate business advancement processes and make recommendations for strategic directives to further optimize customer experience and business operations. Show less

  • Snr Manager B2B Service Implementation

    Jan 2025 - now

  • Manager Business Process Management

    Sept 2021 - now

  • Sr. Business Process Analyst (Regional)

    Jun 2016 - Sept 2021