Manuel Mallari

Experience

• 

  Thomsonreuters

  Jun 1995 - Jun 2012

  Perform remote resolution of client critical issues via webex. Liaise with the clients 1st level support to collect, analyze, resolve and document product issues. Serve as escalation point to development group for bug validation. Served as customer advocate - primary point of contact for all client issues ( prioritization and complaint management ). provide documentation and call logging on service/case management system. Providing technical pre-sales consulting, technical product presentation, hardware (server ) sizing, product installation, technical configuration, and system integration. Conducts technical training on maintenance and system administration of deployed system. Providing hand-over related site documentation. Providing technical pre-sales, sales and post-sales support as well as drive technical sales execution for the clients. Leverage the client relationships to influence client's technical priorities by consistently communicating product and service roadmaps, best practices and business critical programs. Help clients to manage risk by leading local Service and Health reviews (including change and capacity management). Providing daily line support, network and communication troubleshooting on trading terminal/workstations. System administration of back-end servers and implements ad-hoc special projects – Windows and UNIX server installation and configuration. Includes implementation and maintenance of Reuters Market Data Systems ( RMDS/TREP ), Reuters 3000 Trading systems and related treasury hubs/servers.

  • system integrator ASIA RISK Support Centre

    Jun 2009 - Jun 2012

  • Technical Consultant - ASEAN Professional Services

    Jun 2005 - Jun 2009

  • Technical Account Manager

    Jun 2001 - Jun 2005

  • Systems/Project Engineer

    Jun 1995 - Jun 2001
• 

  Misys

  Feb 2012 - now

  Senior Technical Support Consultant

  Primary task to provide remote and on-site support services for Asia pacific region for the Kondor+ product suite, including front office – position keeping, middle ( risk management ) and accounting/settlements ( back office ) modules; replicate and documents client issues (product bugs) for development/product center generation of patch/fixes. Serves as primary contact to coordinate various issues/cases handled by different support consultant and conducts monthly meeting with client/stake holders ( capacity and escalation management ). Show less

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  Finastra

  Jun 2012 - now

  Expert Technical Support Consultant