
Darrell Randolph
Songwriter

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About me
Chairman | Trainer | CX Innovator | Mentor | Growth Ambassador | Strategic Problem Solving Specialist
Education

Boston College
2010 - 2014Bachelor of Applied Science - BASc PSYCHOLOGYActivities and Societies: Student Mentor. American Psychology Association.

University of Missouri-Kansas City
2019 - 2023Bachelor of Applied Science - BASc Social Psychology
Johnson County Community College
2015 - 2017Associate of Science - AS Social PsychologyActivities and Societies: Student Mentor. Black Kansas City Entrepreneur Forum.

Johnson County Community College
2015 - 2017Associate's degree Business Administration and Management, General
Experience

Capitol Records
Nov 2009 - Jul 2015Songwriter• Wrote, produced, and released 200 songs• Developed and executed original marketing campaigns• Long term relationship management with published artists• Collaborated with record executives on recording projects

The Damilleo Company
Feb 2012 - nowIndependent Music Marketing & Business Consultant• Perform discovery/needs assessments and executed solutions-based sales presentations with results of a 20% increase in engagement.• Provide strategic direction for key accounts and functioned as an advisor for brand and agency partners to develop and execute custom ad campaigns.• Design marketing budgets and execute go to market strategies for products• Use marketing insights to better understand customers and represent the voice of the user.• Performed contract review with internal or client legal team.• Wrote, produced, and released 225 songs; Developed and executed online marketing campaigns.• Long term relationship management with published artists; Collaborated with record executives on recording projects Show less

Overland Chauffeured Services
Aug 2015 - Sept 2016Manager, Strategic PartnershipsManaged A-List celebrity service accounts in media, business, and entertainment to instantly build brand reputation while working as primary consultant. Was the owner of Brand management, and conflict resolution for VIP accounts.¬ Developed relationships with stakeholders and other parties to promote affiliate outreach and industry networking. ¬ Facilitated contract negotiations with international partners and associated transportation services to add value to contracts.¬ Coordinate travel for VIP clients in other states with vendors in our network. Show less

Healthcare Services Group, Inc
Sept 2016 - Aug 2017Manager, Site Operations and OptimizationSupported HR department by conducting interviews, recruiting individuals, holding round tables at each facility, and offering training and employee development to maintain operations' quality and meet performance targets. Focused on the voice of the employee Directed conflict resolution manager for resolving problems and mitigating conflicts for clients in Midwest area to maintain continuous operations and achieve outstanding client satisfaction. Presented monthly budget of the company and oversaw overall purchasing and expenditures to create financial stability. Increased client base by providing exceptional customer service using verbal and communication skills. Show less

Home Credit US
Sept 2017 - Sept 2019Provided top-notch support to sales staff. Point of contact for cross functional collaboration with Risk, Product, Operations, and Sprint Leadership regarding market intelligence by making appropriate decisions related to competitors, products, consumer trends, and market opportunities. Met customer demands by engaged team in identifying, prioritizing, and approaching new business strategies, partners, and possibilities, streamlining business operations, and meeting performance expectations. Presented to stakeholder on weekly updates and new initiatives. Show less • Establish and manage relationships with leadership/sales staff at 1800+ telecommunications stores, across 150 geographic districts, to ensure accurate and adherent presentation of financing options at point of sale. • Engineer, deploy and mange email campaigns, and sales training/marketing merchandise, for national distribution which resulted in 8% lift for all districts under my assignment.• Facilitate live/virtual Sales Best Practices training's for assigned districts in 50 States.• Guided store level employee’s through ad-hoc second look opportunities in real time which resulted in 33% save rate.• Conduct face-to-face visits and troubleshooting efforts resulting improvement in sales Show less
VP, Sales | Strategic Partnerships
Dec 2018 - Sept 2019Team Leader, Business Relations
Sept 2017 - Dec 2018

Arvest Bank
Oct 2020 - Sept 2024As the Chairman of the Indigenous People Committee I lead and represent the committee in advocating for the rights and interests of Indigenous communities. This role involves facilitating discussions, coordinating with stakeholders, and ensuring Indigenous voices are heard in policy-making and community initiatives. The Chairman works to uphold cultural values, address social and economic issues, and drive efforts towards meaningful and respectful engagement with Indigenous peoples. Strong leadership, communication skills, and a deep understanding of Indigenous issues are essential for effectively fulfilling this role. Show less
Chairman of Dream Catchers AIG
Apr 2024 - Sept 2024CX Training Loan Specialist
Oct 2022 - Sept 2024Sr. Consumer Loan Processor
Oct 2020 - Nov 2022
Licenses & Certifications
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Six Sigma Professional Certification
The Council for Six Sigma Certification (CSSC)Oct 2018
Volunteer Experience
Team Coordinator & Donor
Issued by Operation Breakthrough on Jan 2018
Associated with Darrell Randolph
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