Dixie Rose Guevarra

Experience

• 

  Smart Communications, Inc.

  Jan 2014 - Jan 2015

  Customer Service Representative

  Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

• 

  Power Mac Center

  Jan 2016 - Feb 2018

  Customer Service Officer

  Properly facilitate screening and receiving of customer products/s that require post-sales service. Accurately provide feedback to over-the-counter technical inquiries from walk-in customers. Properly handle/resolve customer complaints & concerns both pre-after sale transactions.

• 

  Playworks Team Building

  Feb 2018 - Aug 2018

  Sales and Events Organizer

  Handle multiple corporate accounts for some of the largest companies in the Philippines and the world. Work hand in hand with the clients, helping to plan and deliver quality Team Building programs for our clients around the Philippines.

• 

  Travelstride

  Oct 2019 - now

  • Collect money & reconcile bookings• Communicate regularly with contracted partners regarding reports, Follow-up on Product and Custom Leads• Keeping suppliers and partners feeling 'heard'• Sending supplier reports - monthly & quarterly, Reconciling leads and commissions due per partner, Invoice follow-up emails • Answering Supplier emails that are basic for data ops, Managing to onboard new suppliers• Manage data quality and trip updates - pricing, availability, images, descriptions, reviews, • Some data operations tasks.• Manage Existing Partners, Top 15 - 50 Suppliers - proactively, Inbound small - All contracted suppliers - reactively, Inbound new 'small' supplier inquiries (100 products/trips or less) - within 2 biz days if email, within 10 biz days if form, Track and follow up on all custom and product leads to suppliers• Increase Revenue Invoicing and reporting, Existing suppliers, negotiating better terms, New suppliers, closing 'good enough' terms, Matching custom leads, acquiring and promoting select high-quality supplier 'Deals' and Category Product Merchandising (product positioning, supplier promos, accurate data•Improve review credibility and uniqueness, Images (ideally nonstock photos, real on-trip photos), and Video• Managed a team of operations specialists to ensure a consistent, accurate, and timely onboarding experience for new partners of 4 people.• Improved onboarding time up by 25% for new partners, and increased data accuracy by 10% for existing partners.• Collaborated closely with the sales team to ensure customers were provided with smooth service and a compelling product.• Collaborated with the data operations team to ensure data was up-to-date and accurate, resulting in improved customer satisfaction by 10%. Show less

  • Partner Operations Manager

    Jun 2021 - now

  • Data Entry Specialist

    Oct 2019 - Jun 2021