Jeffrey Lau

Experience

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  ExxonMobil

  Jun 1991 - Jan 2000

  Provided engineering expertise on the design and construction of loading/offloading marine facilities internationally while adhering to company standards and individual country’s specifications. - Consulted on marine facility design and operations developing project specifications and designs, and selection of equipment, materials, contractors, and vendors. - Provided data analysis for improved safety and operations for internal clients and designed a computer-based training course to teach the fundamentals of safe and effective dock operations. - Supervised the development of a database program that contained statistical information regarding Exxon marine facilities to assess the need for capital improvements per Exxon design standards. Show less Planned, directed, negotiated contracts, and coordinated activities relating to design, construction, modification, and maintenance of equipment in five industrial plants, resulting in significant cost reductions, volume increases, and improved safety. - Completed the design and construction of 73 projects totaling $10.6M in 1996-1997. - Partnered with Conoco on a fast-tracked $3.0M joint venture project to design/construct railcar facilities to bypass a section of pipeline. The project was completed within budget/on schedule. - Coordinated the remodel of an existing office/warehouse facility to house 40 additional employees Show less Directed the work of 25 employees. Managed the facility and fleet operations for a bulk storage facility with an average volume of 400M gals/yr. Responsible for an annual budget of $3.5M. - Initiated a cooperative, team-oriented environment improving employee morale and productivity which included the development / mentoring of employees for advancement. - Developed and instituted policies, procedures and systems to control inventory and product quality, improve fleet operations, reduce downtime by implementing preventative maintenance, and reduce incidents. - Responsible for development of the 1995 and 1996 budgets for five facilities in my district. - Facilitated training for all the facilities personnel. Show less Responsible for the facilities maintenance of Exxon’s largest bulk storage facility with an operations budget of $1.8M. Supervised 4 mechanics, an electrician, 3 general helpers, and contractors/vendors. - Encouraged an atmosphere of teamwork resulting in an increase in productivity. - Assisted in negotiations of Union Employee Contract. - Reduced operating costs by developing maintenance programs for critical systems and establishing cost control mechanisms. - Created a tracking system for work orders, purchase orders, and invoices to better manage the budget and track historical data on equipment. Show less Coordinated the development of engineering designs, bidding, appropriations, and contracting for bulk storage facilities in PA, WV, VA, and NJ ($2.0M budget). - Performed a comprehensive evaluation of Exxon’s needs for Vapor Recovery Units at terminals without units. Examined critical areas such as utilizing surplus units, business opportunities, equipment, economics, future regulations, and growth. - Developed an innovative, cost-effective design for a total rebuild of a dock off-loading facility. - Developed procedures for the safe operation of new equipment installed at all Exxon facilities. - Assisted in the development of the project management standards for department. Show less

  • Project Engineer

    Jan 1998 - Jan 2000

  • Project Manager

    Apr 1996 - Jan 1998

  • Facilities Operations Manager

    Mar 1995 - Apr 1996

  • Facilities Maintenance Manager

    Nov 1993 - Mar 1995

  • Project Engineer

    Jun 1991 - Nov 1993
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  Ignition, Inc.

  Jan 2000 - May 2001

  Project Manager

  Recruited, planned and managed teams of designers, engineers, and model makers to design, engineer, and prototype products for clients within budget and on time. - Established project management as a core discipline within the company developing policies and procedures. - Managed 22 projects, from $10.0K–$2.0M for clients such as HP, Fossil, Marconi, and Siemens.

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  Designer Concrete & Supply, Inc.

  May 2001 - Feb 2014

  Operations Manager

  Built a full-service decorative concrete company, specializing in staining, stamping, resurfacing, and concrete countertops and doubled its sales each year. - Developed a business plan to grow company by 10% a year and developed company plans/policies such as market, roles and responsibilities, payroll policies, etc. - Managed daily operation of the company, including marketing/sales, HR, scheduling work and training for 7 employees, technical support, and IT support. - Expanded services to include design/build general contracting and managed six building finish-out and major repair projects (from $80K–$150K) with all jobs completed under budget and on time. - Managed the facilities maintenance of four commercial complexes (~145,000 sf and 20 tenants). Show less

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  JCPenney

  Feb 2014 - Jan 2017

  Facilities Maintenance Manager

  Managed the facilities maintenance (FM) of approx. 300 retail stores in the southeast portion of the USA and Puerto Rico. - Supervised 7 Regional Operation Managers each having 8 to 15 dedicated direct-report service techs. - Led the Hurricane Respond Team and Response Center for the Southeast region. - Managed scheduling, communication, execution and implementation of store projects/programs for FM to ensure completion on schedule, within budget, in compliance with federal, state, and local regulations, and meeting planned saving objectives. - Communicated to field staff, Store/District/Regional managers, and contractors the FM procedures and changes in store operating practices as a result of the implementation of FM activities. - Participated in the design, development, and implementation of operating practices and processes that improved the Company’s expense structure and overall appearance levels of the stores. - Collaborated with financial planning team and FM managers in performing financial and operational analysis to validate department savings objectives, project financing, and project rate of return. - Coordinated with Real Estate, Construction Services, Engineering, and Energy Teams to ensure JCP store lease requirements, validated scope and construction specifications for facility improvements, and reduced total cost of occupancy. Show less

• 

  T-Mobile

  Jan 2017 - now

  Spearhead the Retail Store Facilities team to ensure reliable, responsive maintenance for corporate retail stores. Collaborate with all stakeholders to manage operations and ensure compliance. Implement process improvements, establish controls, and oversee projects. - Lead a team of 75+ facility managers, coordinators, and mobile technicians, fostering a culture of safety and efficiency. - Oversee the repairs, maintenance, and strategic planning for 3000+ corporate retail stores. - Develop and manage an annual facilities budget of $70 million, achieving significant cost savings through strategic vendor negotiations and process improvements. - Coordinate with senior leadership to align facilities strategies with corporate goals and objectives. - Partner with outsourced vendors to deliver consistent, timely and high-quality support. - Ensure compliance with best practices, policies and procedures, SOX/ICS processes, and identify opportunities or challenges. - Lead facilities team in collaborating with cross functional teams such as procurement, finance, lease compliance managers, program managers, and analysts, to ensure seamless and integrated service delivery. Show less Leads a team of Sr. Project Managers/Project Managers focusing on special programs/projects including Signage (multi-year program), Premium Stores, Mobile Stores, Rollout programs, store rebuilds, dark/pilot projects. - Supervise, mentor, develop, and train a team of 9 project managers, 1 project coordinator, and contractors/suppliers/vendors. - Ensure that all programs/projects have the needed resources to complete the work and forecast future needs. - Set priorities for the team and provide tracking and reporting of key metrics (i.e., financials, schedule, issues with mgmt., etc.) and communicating findings to leadership. - Develop processes and procedures to execute each special program/project and ensure that they are followed. - Collaborate with cross-function teams, including Real Estate, Design, Procurement, Operations, Finance, Merchandising, and Vendors to make sure we are meeting the needs of our customers. - Manage the overall budgets (~$40M) and schedules for our programs/projects.- Work closely with landlords and jurisdictions to ensure we meet all owner and permit requirements. Show less Managing/completing projects in major programs such as integration of Sprint, pilot store design, new store, store expansions, remodels, rebuilds, signage (including Metro by T-Mobile brand), fixture resets, and Puerto Rico for all corporate brands. - Lead cross-functional team including Design, Procurement, Real Estate, Retail Technology, Facilities, Field Operations, Contractors and Vendors. - Effectively managed all projects through initiation, execution, monitor/control, and close-out phases to enhance our store portfolio. - Tracked project performance and budget objectives, analyze and adjust constraints based on analysis. - Identified risks in projects and used proven PM techniques to assess and mitigate. - Continuously developed contractors and vendors to improve productivity and quality of work. - Project manager for all construction projects and technical subject matter expert for Puerto Rico and the Virgin Islands. Show less Provided project management services on construction projects for 8 Dealers (207 stores) as part of the 1500 Build Project. - Partnered with dealers to ensure dealer-built stores adhered to T-Mobile brand standards and applicable codes as well as delivered them in a timely manner. - Acquired and led cross-functional team including Design, Procurement, Real Estate, Retail Technology, Field Operations, Contractors and Vendors. - Developed and maintained store buildout schedules, issues lists, status reports, project resource plans, operational transition plans, and other project deliverables. - Identified and mitigated risks to produce the best outcomes. Coordinated and requested resources from multiple functional areas to identify tasks and estimates as well as complete project deliverables. Partnered for the creation of a new SDM welcome handbook. Show less

  • Sr Manager, Retail Facilities

    Nov 2023 - now

  • Construction Manager

    Jan 2021 - Nov 2023

  • Senior Construction Project Manager

    Jan 2018 - Jan 2021

  • Senior Store Development Manager

    Jan 2017 - Jan 2018