Amit Pandey

Experience

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  FaithPLM Solutions (Siemens Solution Partner)

  Aug 2014 - Sept 2015

  Graduate Engineering Trainee (Intern)

  Knowledge gained:- Understanding the Product Lifecycle Methodology & tools for tracking.- Hands on experience with the Teamcenter software developed by Siemens.- Customizing the software as per the client requirements.Responsibilities:- Teamcenter Deployment, Integration, Configuration, Implementation and customization.- Installation of Oracle Database (11G).- Installation of Teamcenter 9.1(2 Tier, 4 Tier (Thin Client and Rich Client)).- Integration NX Tool with Teamcenter.- BMIDE codeless & code full customization.- Deploying project using BMIDE & TEM.Projects solely responsible for:-• Adding a custom view to the My Teamcenter perspective/interface.• Adding a custom report to Teamcenter Report Builder.• Adding a Digital Signature of the reviewer on the review task, for a PDF dataset file along with the remarks to be attached to the concerned object.• Implementation of Change Management. Show less

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  PubMatic

  Nov 2015 - Nov 2016

  Customer Success Operations Specialist

  Account Management:- Responsible for handling multiple publishers/aggregator accounts.- Mapping client’s requirements, coordinating, developing & implementing processes in line with the guidelines.- Publisher onboarding & walkthrough to the collaborative setup.- Monitoring the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level.Operations:- Optimizing the monetization on the accounts for enhancing the revenue.- Troubleshooting operational issues with immediate solutions for having a smooth workflow.- Setting up tags for various formats like Rich/Banner Media, Video (Dynamic), Companion Ads, Native, Mastheads, etc.- Setting up the Header Bidding functionality with the clients.- Sighting PMP opportunities & setting up a PMP deal for a healthier bidding environment & enhanced revenue.- Setting up rules for the Auction Engine to meet revenue goals & eliminate malwares/redirects, thus controlling the brand image.- Escalating issues, post analysis, with the support teams & ensuring collaborative efforts for an optimal solution.- Compiling the data that would yield competitive insights for the clients.- Training for the clients about the general setup of their account in various interfaces & providing answers to their queries through calls, presentations & group meetings. Show less

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  ZEDO

  Nov 2016 - Nov 2018

  Sr. Executive Operations - US
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  InMobi Advertising

  Nov 2018 - now

  • Head of Customer Success - Supply

    Oct 2024 - now

  • Head of Customer Success - Demand

    Jan 2024 - Oct 2024

  • Manager - Private Marketplace

    Jun 2022 - Dec 2023

  • Sr. Demand Partnership Manager

    Mar 2020 - May 2022

  • Account Manager

    Nov 2018 - Mar 2020