Harshil Shukla

Experience

• 

  HN Techno

  Jun 2018 - May 2020

  Android and Software Developer

  ● Worked with a team to develop web and Android applications with Java, MySql, PHP, HTML/CSS ● Utilized distributed version control to manage code such as GIT. ● Assists the developer team throughout the development lifecycle in designing, building, and maintaining code. ● Developed technical specifications and coding documentation for new projects. ● Work with the QA team to resolve issues, debug code and improvise test cases to improve software reliability and efficiency. ● Planned, documented, and executed tests to ensure code changes meet requirements and specifications. ● Applied relevant technical skills to deliver specifications, program changes, unit test scripts, and documentation. Show less

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  Fanshawe College

  Apr 2021 - Dec 2021

  Technical Support Assistant

  ● Troubleshoot technical issues in multiple course domains such as operating systems (windows server, VMware, active directory), Cloud Services (AWS Console, Cloud Service model), Networking and Security (Packet Tracer; switch, router configuration), Data management (RAID), Programming, SQL Management Studio. ● Resolved reoccurring issues, informed concerned course faculty with inaccuracies that needed to be curated, and documented 50+ cases for future use. ● Provided guidance to students regarding computer software installation and hardware operations.● Documented and escalated complex technical issues to senior support staff. ● Resolved student complaints and issues in a timely and professional manner. ● Utilized Remedy software to submit trouble tickets for tracking student interactions and problem resolution.● Required troubleshooting of IT issues and assisting with preparing technical equipment for instructional use. Show less

• 

  Xactly Corp

  Apr 2022 - now

  ● Followed agile in software solutions development cycle as part of the new software feature release, web applications development & deployment, and other customizations.● Proposed, developed and delivered additional features to the alerting dashboard, a web application for managing alerts, silences and notifications to reduce Telemetry monitoring pain.● Designed and implemented a fully automated CI/CD pipeline for a microservices-based application using Jenkins, Docker, and Kubernetes, reducing deployment time by 50% and increasing deployment frequency by 75%.● Implemented CI/CD pipelines using Jenkins and GitLab CI/CD, enabling automated testing, building, and deployment of 30+ applications across multiple environments.● Orchestrated containerized workloads using Kubernetes, optimizing resource utilization and improving scalability and fault tolerance.● Applied Kubernetes knowledge in implementing modularity and high availability of alerting components. ● Upgraded Kubernetes versions to 1.24 to over-production pods with fixes.● Collaborated with development teams to implement infrastructure as code, resulting in a 30% reduction in infrastructure costs and a 20% increase in system reliability.● Reduced CI/CD and non-CICD service deployment time by 30% by implementing Harness NextGen and Python scripts.● Migrated the company's infrastructure to OCI, improving scalability and cost savings. ● Worked with cross-functional teams to design and implement a disaster recovery plan for critical applications hosted on OCI and OnPrem. ● Built and maintained monitoring and alert systems using LogicMonitor and PagerDuty, reducing downtime by 30% and improving system health visibility.● Worked closely with development teams to identify and resolve application deployment and performance issues. ● Always in the proactive mode in sharing knowledge with the team and KT sessions with peers. Show less ● Maintained all server environments (Dev, Stage, QA, Prod) and administered, monitored, and troubleshooted the issue associated with it. ● Developed and maintained Chef cookbooks for seamless application deployment and system provisioning.● Serve as the primary contact responsible for the overall health, performance, and capacity of one or more of our Internet-facing services. ● Work with cross-functional teams to migrate legacy infrastructure to OCI, reduce operational costs, and increase scalability and flexibility.● Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth. ● Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale UNIX environment. ● Work closely with development teams to ensure platforms are designed with “operability” in mind. ● Assists the developer team throughout the development lifecycle in designing, building, and maintaining code. ● Developed technical specifications and coding documentation for new projects. ● Function well in a fast-paced, rapidly changing environment.● Work with the QA team to resolve issues, debug code and improvise test cases to improve software reliability and efficiency.● Played major roles in system integration, creating test suites, test execution, and customer acceptance. ● Self-taught Slack app development and created bots for alert notifications and integrations for Slack groups. Show less

  • DevOps Engineer

    Dec 2022 - now

  • Site Reliability Engineer

    Apr 2022 - Dec 2022