Jose María Darcia Ríos

Experience

• 

  Appy

  Feb 2021 - Dec 2021

  Cloud Infraestructure Engineer

  - In charge of Appy's technological infrastructure.- Configuration, maintenance and administration of servers in AWS.- Administration and configuration of PBX (vodia)- Support to external users and internal collaborators of Appy

• 

  Infotree Global Solutions

  Jan 2022 - Feb 2023

  - Test and debug Intel CPUs, server and client platforms- Experince working with Linux and Windows to execute software tests- Task automation with Python and Powershell- Document and analyze data about performance results

  • PNP validation engineer

    Jun 2022 - Feb 2023

  • PNP Support Technician

    Jan 2022 - Jun 2022
• 

  IBM

  Feb 2023 - now

  Remote Technical Support Engineer - Storage Software

  Hardware Expertise - IBM Elastic Storage Server:Proficient in identifying and resolving hardware issues, optimizing performance, and preventing data loss.Extensive experience in handling day-to-day customer requests, including configuration changes and performance optimization.Expert in ordering spare parts and leading replacement procedures, ensuring minimal downtime.Close collaboration with the Development team for staying updated on the latest events and applying expertise in daily duties.Software Expertise - IBM Spectrum Scale:Skilled in troubleshooting network, performance, compatibility, OS, and configuration issues across AIX, Linux, and Windows server platforms.Develops action plans for performance improvement tailored to specific customer environments.Collaborates closely with the Development team to address instabilities, bugs, and enhancement requests.Key Responsibilities:Provide remote troubleshooting and analysis assistance for usage and configuration questions, ensuring customer satisfaction.Review diagnostic information to indicate problem causes, including interpreting traces and dumps for comprehensive analysis.Identify known defects and implement fixes to resolve customer issues promptly.Develop best practice articles and support utilities to enhance support quality and productivity.Respond to escalated customer calls, complaints, and queries, demonstrating excellent problem-solving skills.Professional Strengths:Strong analytical and problem-solving abilities, ensuring accurate issue diagnosis and resolution.Exceptional communication skills, enabling effective collaboration with global colleagues and clients.Proven ability to work in a virtual environment, adapting to diverse technologies and customer requirements.Extensive experience in supporting top research, healthcare, and technology providers globally, understanding diverse client needs. Show less