
Mohammad Alawneh
Technical Support Engineer

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About me
Senior Digital Delivery Manager @ MBC Group | Agile Coach, Software Quality Expert
Education

Yarmouk University
2005 - 2010Bachelor's degree Computer Engineering
Experience

STS - Specialized Technical Services
Jun 2009 - Feb 2010Technical Support Engineer
LG Electronics
Sept 2010 - Mar 2018I commenced my professional journey at LG Electronics, where I served as a Quality Engineer for a duration of two years. This role provided me with a solid foundation in ensuring product quality and adhering to stringent standards.Recognizing my aptitude for project management, I was subsequently promoted to join the esteemed project management team. In this capacity, I undertook the responsibility of overseeing Mobile Communication Projects (software and hardware) across the MEA (Middle East and Africa) and Turkey regions.To further enhance my skills and knowledge in project management and the software/hardware development industry, I had the privilege of participating in various training programs conducted in India and South Korea. These trainings served as invaluable opportunities for professional growth, equipping me with valuable insights and sharpening my expertise.During my tenure, I had the opportunity to travel extensively, managing numerous medium to small-sized projects across international borders. Through diligent coordination and effective leadership, I successfully delivered these projects within stipulated timelines, while upholding the highest standards of quality.These experiences have fostered my ability to navigate complex projects, effectively manage stakeholders, and consistently achieve project objectives with a focus on timely delivery and superior quality. عرض أقل
Project Manager
Jan 2014 - Mar 2018SW Quality Engineer
Sept 2010 - Jan 2014

DXC Technology
Mar 2018 - Jun 2020Projects Delivery and Quality Leader | Microsoft ERP systemsI joined DXC Technology's offshore team as a Quality and Project Manager, where I played a key role in supporting the leadership team in establishing robust delivery governance and processes for our projects.During my tenure, I had the opportunity to engage with one of our prominent clients in the UK, the RNLI. In this capacity, I conducted a thorough review and audit of their existing delivery process, identifying gaps and providing valuable insights to enhance their overall delivery process.Subsequently, I was entrusted with the responsibility of leading a significant program in London as a Project Manager for approximately one year. This program involved collaborating with multinational teams, working harmoniously towards the successful delivery of a high-value ERP project integrated with Sales Force, with a budget in the range of several million pounds.Throughout these experiences, I leveraged my expertise in project management methodologies and cultivated strong cross-functional relationships to ensure seamless project execution and achieve desired outcomes. عرض أقل

MBC GROUP
Jun 2020 - nowI am currently employed at MBC Group as a Digital Delivery Manager. In this role, I provide support and management for various digital products and projects, including CRM, web applications, mobile applications, business analysis tools integration, and B2B initiatives. My responsibilities encompass overseeing both back-end and front-end teams.Additionally, I collaborate closely with management to continuously enhance, simplify, and optimize the product development process, with the goal of reducing time to market. As part of my duties, I lead a team of project managers and scrum masters, and I am responsible for establishing and developing PMO governance, KPIs, and strategic goals.Key Responsibilities:• Facilitate project preparation and planning sessions, ensuring the delivery of comprehensive project plans.• Effectively manage project risks and develop plans for risk mitigation.• Determine and design appropriate methodologies, such as Agile and Waterfall, to successfully accomplish project tasks.• Ensure proper project execution and closely monitor progress throughout the project life cycle.• Generate and deliver documentation and reports at various stages of the project.• Coordinate and manage project resources, ensuring efficient and optimal utilization.• Establish and improve digital delivery processes, recommending the most effective methodologies to enhance quality and time to market.• Lead communication efforts between stakeholders and effectively manage customer expectations.• Coach the team, fostering the development of their soft skills and motivating them to consistently deliver high-quality work.• Manage a team of Project Managers/Scrum Masters, providing close supervision and support for their projects.• Maintain and uphold PMO governance, KPIs, and strategic goals. عرض أقل
Senior Digital Delivery Manager
Jul 2024 - nowDigital Delivery Manager
Apr 2022 - Jul 2024Digital Program Manager/ Principle Scrum Master
Jun 2020 - Mar 2022
Licenses & Certifications
- View certificate

Certified SAFe® 6 Agilist
Scaled Agile, Inc.Nov 2023 - View certificate

Learning Dynamics 365
LinkedInMar 2018 
MB6-896 - Distribution and Trade in Microsoft Dynamics 365 for Finance and Operation
MicrosoftNov 2018
Advanced ISTQB-Test Manager [CTAL-TM]
ISTQB - International Software Testing Qualifications BoardJun 2014
ISTQB [CTFL]
ISTQB - International Software Testing Qualifications BoardAug 2012
PMI Agile Certified Practitioner (PMI-ACP)
Project Management InstituteDec 2019
Honors & Awards
- Awarded to Mohammad AlawnehEmployee of the Month for Sept 2017 LG Electronics سبتمبر ٢٠١٧ Due to good contribution, and working hard for LG V30 project. and Good communication skills with all stakeholders.
- Awarded to Mohammad AlawnehBest Emolyee LG Electronics مايو ٢٠١٦ Best employee award for leading LG flagship mobile phone LG G5. For midle east, Turkey and Africa.
- Awarded to Mohammad AlawnehBest Project Coordinator of 2012 LG Electronics يونيو ٢٠١٢
Languages
- enEnglish
- arArabic
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